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Our Launch Success Managers are responsible for ensuring our customers launch the world’s best recognition cultures. Our Launch Success Managers work directly with customers to ensure they are led through the program goals definition, program design, configuration and adoption phases successfully in order to tee the customer up for success. It is the Launch Success Manager’s role to ensure the program is effectively communicated and driven within the client company. In addition, they are responsible for directing the program launch, adoption and ramp goals and delivering the results desired for both the client and Globoforce.
This is an exciting opportunity for an experienced leader who has broad expertise in customer relationship management, consulting and project management. The ideal candidate will have large account management experience understand what it takes to deploy enterprise-wide software, be well-versed in cross team coordination, have relationship management expertise, experience building lasting relationships with customers and be a strategic thinker.
The position will report to the Director, Launch Success.
This role will own and manage the relationship with our customers across the following key areas:
- Program Goals Definition
- Program Design and Development
- Communication & Training Strategy
- Program Configuration
- Program Adoption & Ramp
The HR Operations Specialist is a key role for providing HR support and communications to US management and employees. Working closely with administration and HR Teams in Framingham and Dublin, you will support HR initiatives including the development of programs that focus on retention, performance management, career development and succession planning for employees at all levels. We’re looking for a talented and creative HR professional who is ready to contribute to this highly engaged, fast-paced workplace to assist in promoting our values and a culture of recognition as we maintain our commitment to making Globoforce a great place to work. The qualified candidate will have considerable knowledge of principles and practices of Human Resources administration and clear and effective communication skills. Excellent interpersonal skills and the ability to handle sensitive and confidential situation are critical for this position.
This role reports to the Director of Human Resources
Are you obsessed with all things design? Should your problem-solving prowess and elegant creativity be patented? Can you leave ego at the door and thrive being both manager and designer? Globoforce just might have your dream job! We’re seeking an entrepreneurial Creative Director who can conceive and implement visual solutions with a focus on the PRODUCT, ECOMM, PRE-SALE, CUSTOMER across all mediums and channels. To design and scale the future of Globoforce through creative innovations across the organization. To help us build a world-class design and creative in-house agency to produce work that solves the problem, meets critical business objectives and exceeds expectations.
This position reports to the Vice President, Creative Services and Corporate Marketing.
Working alongside the Ecommerce Product Director – you will be the Product Owner on two experienced development scrum teams building the next generation of Ecommerce experiences at Globoforce. This is an excellent opportunity for an entrepreneurial, analytical problem-solver who can tackle a diverse range of challenges and is looking to enhance their Productexperience in a fast-paced and rewarding environment.
Globoforce is looking for a Business Analyst to join the Finance team, working with Accounts Payable, Accounts Receivable and financial accountants to better leverage IT systems for increased scalability and efficiency, and to reduce operational cost. In this role you will be responsible for reviewing and developing business processes, defining business requirements for IT systems-development teams, acceptance-testing of IT systems, overseeing systems adoption, and change-management.
Globoforce manages its financials in Epicor ERP, and a core part of the role will involve finding ways to better leverage Epicor ERP to drive business processes and decision-making. Whilst the role is not predominantly technical in nature, a broad appreciation of IT systems technology is required, especially a working knowledge relational database technology, and data extraction and analysis using SQL.
The E-Commerce Specialist will support the US Merchandising efforts, with tasks intended to enhance and maintain the US and Global Rewards Network platform. The role will include daily merchandising tasks and curating the Year of Service plateaus on our platform, reviewing redemption, e-comm performance and margin analysis, supporting the sales pipeline and CSM team, industry research, and ad hoc duties as needed. Responsibilities will also include client coordination work, such as client launch e-commerce configuration.
The role will report to the Promotional Merchandise Manager. Candidates will have experience in the online shopping community including the ability to select products that appeal to our customers and prospective clients. Focus is on analyzing sales and driving margin through enhanced offerings. The ideal candidate will enjoy working in a fast paced, growing company and contributing to future success.
We are currently looking for a high-energy, ambitious, seasoned and strategic Sales Executive with knowledge of HR technology and solid enterprise account management experience. The ideal candidate will understand what it takes to deploy enterprise software (in a SaaS environment), be well-versed in cross team coordination, have relationship management expertise building lasting relationships with customers, and be a strong voice for Globoforce.
As part of our West Sales team, you will be selling to our top Enterprise accounts and working with enterprise-level high caliber clients. You will execute an account plan to deliver maximum revenue potential. Manage complete and complex sales-cycles often presenting to C-level executives the value of our full suite of offerings. Evangelize the Globoforce vision and value through product demonstrations, in-market events, and account specific initiatives. This is an incredible chance for a driven individual to grow accounts in the Southeastern U.S. region and inspire other companies to do their life’s best work.
The position will report to the Vice President of Sales, West.
We are looking for a collaborative and creative recruiter who can help raise the talent bar at Globoforce and support the growth of our operation departments. This person must have a passion for full-cycle recruiting, driving hiring strategy, leading first-in-kind searches, delivering best-in-class candidate experience and thrive in an ever-changing, growing, exciting environment.
Join us and be part of an expanding team of Customer Service Associates who work in our Dublin office’s Global Customer Services Function.This role will work on a shift pattern from Saturday to Wednesday working from 2pm to 10pm.
Our SaaS platform is highly scalable, with a single code base and a high focus on code quality and code coverage. Learn more here
You’ll be part of our platform team, joining us to work on a series of server-side projects to help drive a continuous refreshment of our technology stack.
Here’s a small sample of some recent technology enhancements we introduced;
- Moving our technology stack from JBoss to Tomcat.
- Introducing session clustering on Tomcat.
- Bringing the Hadoop platform to our infrastructure.
- Server-side caching enhancements
- Tomcat heap tuning
- Rollout of changes to deployment model to support independent application development for all teams.
We’re looking for a Senior Java developer to join our teams. Someone that gets a kick out of developing high quality code, loves technical detail, is driven to constantly seek out improvements, and collaborate across teams, bringing the very best technology features to life.
The Front-End Developer plays a key role in developing content for the Globoforce corporate site while supporting WorkHuman conference audience acquisition efforts. Reporting to the Web Project Manager, this position is responsible for the creation of new dynamic page styles and content. They will also play a key role in creating WorkHuman event landing pages and pre-sales branding packages, working closely with our in-house designers, copywriters, and other marketing team members, ensuring rapid delivery in an agile environment.
This position reports to the Web Project Manager.
Are you a search marketing guru? Do you love finding new ways to improve SERP rankings? Do you get excited when Google updates their algorithm? We’re seeking a SEO Manager to help bring the visibility of our marquee websites – globoforce.com and workhuman.com – to the next level. This role will be our in-house expert on all things search, paid and organic. You’ll advise content writers on keyword density, optimize META tags and cross-linking strategy, determine new areas for website content, and everything else related to organic search. You’ll also work with our Marketing Demand and Programs teams, as well as external agencies, on the optimization of our paid search campaigns.
This position reports to the Senior Digital Marketing Manager
The Creative Department is looking to hire a Creative Services Director. This person will act as the project director and central communicator between the Creative team and other departments in and outside of marketing. The focus will be using a data-driven approach to generate solutions that produce results and create efficiencies for the organization.
As the company continues to grow, we need more efficient ways to track all of the work, understand time management, and resource appropriately for the future. This position will work closely with Creative Team, Content, Programs, Product, Sales and external agencies, vendors and more.
Globoforce Strategy and Consulting (SC) team is looking for an innovative Manager, Learning Programs with experience and expertise in developing educational materials to support creation of best-in-class learning assets that will drive best practice adoption and program success with existing and prospective clients. The ideal candidate will be a primary driver of the vision for our customer educational efforts and will thrive in a collaborative environment working closely with internal and external stakeholders.
This position reports into the Principal Consultant.
The primary responsibilities will include:
- Propose learning and development programs and objectives
- Define program strategy and direction, aligning to business strategy and existing offerings
- Scope, design and deliver high quality and impactful learning content that enables learning to stick and results in behavior change
- Manage and lead complex learning programs with multiple business touchpoints
- Collaborate with Leadership team, Subject Matter Experts, and external stakeholders to design, develop and deliver learning experience programs
- Build strong relationships with internal teams to leverage internal tools and resources
The Production Artist, within the Strategy & Consulting team, is responsible for developing communications in support of our customers’ recognition program launches and their ongoing success. This role centers around producing exciting visual collateral for our customers’ internal, employee communications campaigns as well as the production of webinars for their recognition programs.
Do you have a knack for turning other people’s design concepts into engaging visual campaigns? Do you love technology and innovating new approaches to communicating? Do you enjoy translating concepts and information into compelling visuals? Are your “I”s always dotted and your “T”s always crossed? Is “Nine to Five” just an old movie or song title to you? If you answered yes to these questions, then we want to hear from you!
Our Customer Success Managers are responsible for ensuring our customers receive an outstanding customer experience. Our Customer Success Managers work directly with production customers to enhance their overall user experience with Globoforce. They are committed to working with customers throughout the customer’s lifecycle and ensuring each customer receives maximum value from our solution. We work with our customers to build relationships, learn about their businesses, and drive value based on our customers defined goals and objectives.
The role’s primary responsibility is to ensure that each customer has achieved sustainable value from the Globoforce solution. Accompanying this goal is customer satisfaction, multi-level relationship management, maximizing program and feature adoption, alignment with best practices and the delivery of the customer’s program goals and objectives.
This is an exciting opportunity for an experienced leader who has broad expertise in customer relationship management, and consulting. The ideal candidate will have large account management experience understand what it takes to deploy enterprise software, be well-versed in cross team coordination, have relationship mapping expertise, experience building lasting relationships with customers and be a strategic thinker.
The position will report to the Director of Customer Success.
This role will own and manage the on-going strategic relationship and further development of our customers across the following key areas:
- Customer Management
- Program Success
- Relationship Management
- Opportunity Development
Join us and be part of an expanding team of Customer Service Associates who work in our Dublin office’s Global Customer Services Function.
The value you will deliver:
You’ll be responsible for working directly with our customers to enhance their overall experience of our product and the success of their recognition program. You’ll be part of a small team that supports our customers’ employees with activities such as password requests, nomination and redemption of awards, and other general activities through English, working an 7.5 hour night shift between the hours of 10pm and 8am over 5 nights a week.
Join us and be part of an expanding team of Customer Service Associates who work in our Dublin office’s Global Customer Services Function.
The value you will deliver:
You’ll be responsible for working directly with our customers to enhance their overall experience of our product and the success of their recognition program. You’ll be part of a small team that supports our customers’ employees with activities such as password requests, nomination and redemption of awards, and other general activities through English, working two 10 hour shifts between the hours of 8am and 7pmm on Saturday and Sunday.
Join us and be part of a foundation team of Customer Service Specialists who work in our Dublin office’s Global Customer Services Function. This is a new team of agents who specialise in different aspect of delivering service both directly to our customers, or indirectly through providing resources such as training, reporting, quality assurance or process improvement services to the customer services team.
What you’ll do
You’ll be responsible for working directly with our customers and customer service teams to enhance the overall experience of our product and the success of our Customers’ recognition programs. You’ll be part of a small group of specialists that support our customer service and broader operations team in delivering exceptional service to our end users through monitoring, scoring and setting service quality goals. Undertake competent call reviews of customer service calls and cases to enable the business to comply with all quality requirements whilst ensuring all reviews are accurately documented and feedback provided.
You will raise recurring errors with the CS team leader to help with any necessary performance management and on-going training and ensure weekly KPIs are met through weekly call calibrations with your team.
From time to time you will be part of training new agents and upskilling current agents as well as delivering training in class room and 121 environments.
We are excited to welcome a payments services & security specialist to our Finance team. This is a new role to support significant business growth and new product launches which are driving a large increase in card volumes.