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As a Business Development Representative, you play a vital role in maximizing the attainment of the company’s new business and revenue goals. You will be a hunter, at the forefront of the sales team generating, as well as qualifying, all leads including inbound, marketing driven leads as well as those you generate on your own through smart cold calling. You will sell solutions designed to help clients build the business case for strategic recognition and to benchmark their current programs. Your ultimate goal as a Business Development Representative is to generate qualified meetings for your field sales partners that will result in new clients and revenue for your territory.
The position will report to the Inside Sales Manager.
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As a Strategic Client Director of the Customer Success Team, you play a critical role in strategizing and growing enterprise level accounts. This position is an opportunity for you to create lasting relationships while growing the business, which will empower you to deliver your life’s best work.
This role will be customer facing and will liaise significantly with C level employees within our accounts and our executive team. You will support and strengthen the management of the on-going strategic relationship and further development of your clients. This role will create high level partnerships and maximize growth potential for all managed accounts.
While the position is highly sales-driven, the ability to grow relationships and understand the internal operations and development of clients’ processes and business procedures is equally critical. The Strategic Client Director will build the vision of both short and long term goals while signing new deals and growing customer investment.
This is an exciting opportunity for an experienced sales professional who has broad expertise in customer relationship management and strategic growth. The ideal candidate will have enterprise account management experience, extensive experience working with and/or selling within the HR function, understand what it takes to deploy enterprise software (preferably in a SaaS environment), be well-versed in cross team coordination, have relationship management expertise building lasting relationships with customers and be a strategic thinker.
The position will report to the Vice President of Strategic Accounts.
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We are currently seeking an Associate Helpdesk/Desktop Engineer with strong Windows 7/10 and Mac OS X experience to support 150+ users based in the United States (both in the Southborough office and offsite sales and service employees) and off-hours employees based in Dublin.
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We are seeking a Global Director of Employer Brand to grow Globoforce’s reputation as a leading employer. This highly strategic and impactful individual will drive Globoforce’s market position and bring our employment brand to life, connect it to the HR customer journey across each touch point, while capitalizing on the company’s core thought leadership and innovation in the Human Applications category.
This position requires an individual to thoroughly understand the social marketing and campaign strategy behind attracting top talent in the Human Resources industry, and be a subject matter expert on how to establish and enhance a best-in-class lasting employer brand that meets both strategic and business needs. In this role, you will act as a brand advocate and champion, exhibit thought leadership, and inspire best practices that contribute to the success of our brand philosophies. The ideal candidate will be highly process oriented with exceptional project management skills, having to work cross-functionally with various internal stakeholders.
This position reports into the Vice President of Corporate Marketing & Creative Services, with a dotted line to the Chief Human Resources Officer.
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Global Business Systems Group:
The Global Business Systems Group consists of 12 team members, and is responsible for key areas such as, the analysis of new projects and development, master data configuration, helpdesk and support, reporting, business system maintenance and process implementation that supports compliance and the optimization of operational resources. In addition, the group has a .Net/Java Operations development team, responsible for the development of integration components and custom development. The group supports Epicor and its associated applications and technologies, Microsoft Dynamics CRM online version) and other back-office technology. The group reports into the Global Business Systems Director, who has direct reporting to the VP of Global Operations.
The Job:
The GBSG Finance Analyst will support the analysis and implementation of the Finance team’s projects. Working with key Finance stakeholders and the Global Business System Group, they will be responsible for working to a detailed roadmap, performing root cause analysis of problems, translating their needs into requirements and producing detailed, high quality, clear user stories and documentation which will assist stakeholders in prioritising those business requirements across our Financial function, and will assist the development team in carrying out those requirements.
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We are seeking a Global Director of Employer Brand to grow Globoforce’s reputation as a leading employer. This highly strategic and impactful individual will drive Globoforce’s market position and bring our employment brand to life, connect it to the HR customer journey across each touch point, while capitalizing on the company’s core thought leadership and innovation in the Human Applications category.
This position requires an individual to thoroughly understand the social marketing and campaign strategy behind attracting top talent in the Human Resources industry, and be a subject matter expert on how to establish and enhance a best-in-class lasting employer brand that meets both strategic and business needs. In this role, you will act as a brand advocate and champion, exhibit thought leadership, and inspire best practices that contribute to the success of our brand philosophies. The ideal candidate will be highly process oriented with exceptional project management skills, having to work cross-functionally with various internal stakeholders.
This position reports into the Vice President of Corporate Marketing & Creative Services, with a dotted line to the Chief Human Resources Officer.
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As a Strategic Client Director of the Customer Success Team, you play a critical role in strategizing and growing enterprise level accounts. This position is an opportunity for you to create lasting relationships while growing the business, which will empower you to deliver your life’s best work.
This role will be customer facing and will liaise significantly with C level employees within our accounts and our executive team. You will support and strengthen the management of the on-going strategic relationship and further development of your clients. This role will create high level partnerships and maximize growth potential for all managed accounts.
While the position is highly sales-driven, the ability to grow relationships and understand the internal operations and development of clients’ processes and business procedures is equally critical. The Strategic Client Director will build the vision of both short and long term goals while signing new deals and growing customer investment.
This is an exciting opportunity for an experienced sales professional who has broad expertise in customer relationship management and strategic growth. The ideal candidate will have enterprise account management experience, extensive experience working with and/or selling within the HR function, understand what it takes to deploy enterprise software (preferably in a SaaS environment), be well-versed in cross team coordination, have relationship management expertise building lasting relationships with customers and be a strategic thinker.
The position will report to the Vice President of Strategic Accounts.
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As the Vice President of Product Management, you will be a driving force within the leadership team in defining and executing Globoforce’s product development and strategy. This is a highly cross-functional role, partnering closely with many of our key business units in meeting product growth objectives through new product rollouts and offerings. To truly excel in this role, you must have proven experience in the Enterprise Cloud-Based, SaaS industry and ideally in the world of Human Resources. Experience working in a B2C environment selling to the consumer market but with proven ability to also oversee B2B would be an advantage. You will be globally responsible for developing a clear product roadmap in order to deliver our newest product innovations from concept to release across Globoforce’s product line, with a specific focus on social capabilities, mobile solutions, big data analytics, and employee experiences. You will be leading the Product Management team by sharing your vision and advocating a culture of innovation, determination, imagination, and respect.
Reporting to: Chief Technology Officer
Location: Framingham, MA or Dublin, Ireland
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Join us and be part of an expanding team of Customer Service Associates who work in our Dublin office’s Global Customer Services Function.
What you’ll do
You’ll be responsible for working directly with our customers to enhance their overall experience of our product and the success of their recognition program. You’ll be part of a small team that supports our customers’ employees with activities such as password requests, nomination and redemption of awards, and other general activities through both English and another language,
working a shift matched to the operating hours of the countries that you will support.
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Join us and be part of an expanding team of Customer Service Associates who work in our Dublin office’s Global Customer Services Function.
What you’ll do
You’ll be responsible for working directly with our customers to enhance their overall experience of our product and the success of their recognition program. You’ll be part of a small team that supports our customers’ employees with activities such as password requests, nomination and redemption of awards, and other general activities through both English and another language,
working a shift matched to the operating hours of the countries that you will support.
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The Opportunity:
As the Vice President of Product Management, you will be a driving force within the leadership team in defining and executing Globoforce’s product development and strategy. This is a highly cross-functional role, partnering closely with many of our key business units in meeting product growth objectives through new product rollouts and offerings. To truly excel in this role, you must have proven experience in the Enterprise Cloud-Based, SaaS industry and ideally in the world of Human Resources. Experience working in a B2C environment selling to the consumer market but with proven ability to also oversee B2B would be an advantage. You will be globally responsible for developing a clear product roadmap in order to deliver our newest product innovations from concept to release across Globoforce’s product line, with a specific focus on social capabilities, mobile solutions, big data analytics, and employee experiences. You will be leading the Product Management team by sharing your vision and advocating a culture of innovation, determination, imagination, and respect.
Reporting to: Chief Technology Officer
Location: Framingham, MA or Dublin, Ireland
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Join us and be part of an expanding team of Customer Service Associates who work in our Dublin office’s Global Customer Services Function.
What you’ll do
You’ll be responsible for working directly with our customers to enhance their overall experience of our product and the success of their recognition program. You’ll be part of a small team that supports our customers’ employees with activities such as password requests, nomination and redemption of awards, and other general activities through both English and another language,
working a shift matched to the operating hours of the countries that you will support.
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Join us and be part of an expanding team of Customer Service Associates who work in our Dublin office’s Global Customer Services Function.
What you’ll do
You’ll be responsible for working directly with our customers to enhance their overall experience of our product and the success of their recognition program. You’ll be part of a small team that supports our customers’ employees with activities such as password requests, nomination and redemption of awards, and other general activities through both English and another language, working a shift matched to the operating hours of the countries that you will support.
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We are looking for an Android developer responsible for the development and maintenance of our SAAS application aimed at a vast number of diverse Android devices. Your primary focus will be the development of Android features and their integration with back-end services. You will be working along-side other engineers and developers working on different layers of the infrastructure. Therefore, commitment to collaborative problem solving, sophisticated design, and creating quality products is essential.
Here's just some of what you will be doing
- Working with a distributed development team to deliver continuous projects that will enhance our SaaS platform capability.
- It’s an agile environment so you will take a user story and run with it from start to finish.
- Attend sprint planning & grooming sessions, daily stand-ups and retrospectives with our technology teams (Dev, Automated QA, UX/UI, Product).
- We’re a really collaborative team here in Globoforce. You will be actively contributing to solutions & have full involvement in the changes (not just follow a template)
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Globoforce is scaling up it’s infrastructure. We are looking for a specialist to set a new AWS/Docker tech stack starting with our multiple development environments.
What’s in it for you?
- The project involves working within our DevOps team and closely with the development team to assist them with the operational requirements of implementing their environments into Docker containers within AWS.
- You will leverage your deep Docker expertise to guide and shape the technical direction of the new project. You’ll be involved in all aspects, from helping us define and implement Docker best practices, to evaluating different approaches, to hands in implementation, and planning continuous improvements.
- If you want true technical influence, lots of cutting edge technology, super tech savvy colleagues, this is the job for you.
Here's just some of what you will be doing;
- Get involved in all phases of the Docker adoption including analysis of the current situation and ways to implement the solution, establishing best practice and implementation guidelines.
- Analyze current architecture and make architectural changes as needed.
- Interact with our Architecture, Development, DBA and Infrastructure teams to help us define interoperability across systems and processes.
- Work with a cross functional agile deployment team to implement our migration plan.
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About your role:
Our SaaS platform is highly scalable, with a single code base and a high focus on code quality and code coverage. Learn more here
We’re looking for a Java developer to join our team. Someone that gets a kick out of developing high quality code, is driven to constantly seek out improvements, and collaborate across teams, bringing the very best technology features to life.
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E-Commerce at Globoforce:
Globoforce employs a unique business model that combines a sophisticated SaaS platform with an e-Commerce-based redemptions experience that enables the employees at our partner clients to purchase merchandise, gift cards, services and experiences with the points they receive through our recognition program. Our mission as an e-Commerce team is to engage and inspire this captive audience and delight our customers with the content, site experience, and assortment that makes each recognition moment truly special and memorable while maximizing business potential and growing profitability.
The responsibilities for this role span global Merchandising, Catalog Management, and Vendor Expansion across all our top markets outside of North America. You will be leading the e-Comm international team in Dublin, coordinating with the office in Boston to streamline efficiencies and evolve the e-Comm international roadmap. In joining the e-Commerce team at this exciting stage, you will have the opportunity to make a significant impact on our overall business and success metrics and will gain unparalleled experience in building a dynamic and robust e-Commerce offering and customer experience.
This is an excellent opportunity for an entrepreneurial, analytical leader and problem-solver who enjoys building and is excited by the dynamics of an early-stage environment which requires balancing high-level strategy and long-term planning with agile and creative real-time problem solving.
The position will report to the Senior Director of Merchandising, e-Commerce.
Global Merchandising:
Oversee and lead strategic planning for optimization of our redemption catalog and offering across 80+ countries, including working to improve catalog assortments and plan promotional merchandise collections. Improve profitability on current offering through vendor negotiations and assortment planning.
- Responsible for setting the roadmap on catalog development, refinement and optimization through deep knowledge of current offering, technology and constraints, awareness of market trends and competitors, and analytical projects designed to uncover new opportunities
- Lead strategic negotiations with global vendors to secure additional volume discounts for top-performing Gift Cards within our network. Source promotional funding by leveraging shelf space and new client growth
- Identify and direct new opportunities to drive improved profitability of current offering; develop, scope and implement related initiatives with associated success KPIs and key milestones and track progress and impact following implementation
- Lead global promotional program, working to elevate engagement and conversion of key items within core markets, and balancing top selling themes with localized promotions
- Set direction of ‘deep dive’ analytical projects to uncover and support the product and site development roadmap, providing input and direction on solutions needed for catalog optimization – including tools, catalog infrastructure, vendor management and pricing
Global Vendor Expansion:
Lead the new vendor sourcing and integration effort across top global markets, including Asia, South America, Europe and other emerging markets
- Identify and vet potential new vendors to create a multi-tiered supply chain for sourcing the best assortment at the most optimal price; secure contacts and continually look to fill pipeline with prospective merchandise suppliers at the brand and distributor level
- Negotiate with new vendors to sell Globoforce, our offering and secure the best possible terms as we scale our partnerships; create efficiencies in the process internally as standard milestones in the negotiation process are identified
- Work with vendor expansion team in US, coordinating the integration effort to build cross-functional efficiencies
- Maintain a clear perspective on market trends, pricing and best practices across retail and e-Commerce in the categories we sell
- Work cross-functionally to build the roadmap for new vendor onboarding, further defining the workflow, processes and documentation needed as we continue to scale
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In this key role, you will be involved in reviewing, drafting, and negotiating a variety of customer facing agreements, including Master Service Agreements (MSAs) relating to our WorkHuman ® Cloud platform, as well as various amendments to existing agreements and ancillary documents. The position includes a substantial amount of communication with internal and external customers and requires strong cross-functional collaboration skills.
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Overview:Oversee and lead strategic planning for the optimization of our redemption catalog and offering in North America, including Merchandise, Gift Cards and new categories. Improve profitability on current offering through vendor negotiations, catalog curation, and price testing.
Job responsibilities:
- Maintain relationships with all current US Merchants (Gift Card partners), and suppliers feeding our North American merchandise catalogs across the US, Canada, Mexico and Puerto Rico
- Negotiate with current US Merchants to secure additional volume discounts for top-performing Gif Cards within our network. Source promotional funding, by leveraging shelf-space and new client growth.
- Partner with Category Manager and Operations to lead relationship with current US Merchandise vendors, working cross functionally to optimize current terms, pricing and assortment
- Identify opportunities to leverage and sell shelf space to existing vendors and suppliers; maximize profitability of promotional and discretionary shelf space and collaborate with the Merchandising team to implement
- Create innovative hypotheses to test curating and optimizing our everyday catalog, balancing long-term strategy with the ability to deliver quick wins in our test & learn environment
- Develop and implement solution for our ‘employee celebrations’ catalog and offering, partnering with internal cross functional stakeholders and external vendors to rebuild this program
- Maintain a clear perspective on market trends, pricing and best practices across retail and e-Commerce in the categories we sell
- Work directly with the Category Manager to highlight sourcing needs and implement solutions across the catalog, including assortment gaps, pricing bands and new category opportunities
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At Globoforce, every decision big and small is driven by data. As we build our plan for the next generation of our e-Commerce experience and offering, our data and analytics needs are expanding rapidly. This is a unique opportunity to play a key role in building a more sophisticated e-Commerce analytics foundation and to support the ever-evolving needs across the e-Commerce business with data and reporting to power smart, analytical decision-making. You will work alongside the VP and Directors of e-Commerce to support the business strategy and needs across the entire department. The perfect candidate for this role will bring experience with and a love of data combined with a strong interest in business and a desire to combine those to make a significant impact on our business and core goals.
- Develop e-Commerce reporting foundation:
- Partner with senior e-Comm leaders to identify and define key reporting metrics
- Build metrics into both existing and new data systems and reporting platforms
- Create standard and evolving reporting capabilities to support e-Comm team and broader organization by providing access and transparency to critical data
- Support the development of site analytics reporting using Google Analytics and Heap to measure and understand consumer behavior on site, ranging from pathing and funnel analysis to product interaction; perform deep dive analyses to identify pain points within the online experience and partner with product team to share results and implement related business solutions
- Support the development of executive dashboards to provide visibility into business performance and track progress on KPIs vs. goals; perform deep dives and build more sophisticated data models as needed to drive business prioritization and decision-making
- Wrangle data from multiple sources including customer, sales, product, Google Analytics, Heap, finance, and operations to create integrated views that can be used to drive business and technology decision making
- Prioritization and project management of cross-functional data needs and projects while proactively identifying additional areas in which analytics efforts can produce a strong value add to the business
- Support the development of expanded pricing capabilities:
- Work with technology and e-Comm stakeholders to analyze and integrate third party competitive pricing data into our pricing processes
- Evolve sophistication of pricing models and algorithms based on a combination of competitive insights and internal data
- Deliver data and analyses to stakeholders across the e-Commerce department that lead to actionable insights to support and drive both strategic and tactical decision making