Globoforce, Inc.

  • Associate Helpdesk Engineer

    Job Locations
    US-MA-Framingham
    Category
    Information Technology
    Type
    Regular Full-Time
  • The Opportunity

    We are currently seeking an Associate Helpdesk/Desktop Engineer with strong Windows 7/10 and Mac OS X experience to support 150+ users based in the United States (both in the Southborough office and offsite sales and service employees) and off-hours employees based in Dublin.

     

    Responsibilities, Skills & Qualifications

     

    Equipment management including:

    • Support for issues with individual computers and laptops, including hardware configuration and installation, and operating system installation
    • User support for other hardware such as Cell Phones/Tablets (contracts and upkeep, password or other user assistance), add-ons (e.g., external hard drives), etc.
    • Order and set up new computers, collect from those departing, distribute, track and collect temporary loaners
    • Basic Networking and troubleshooting
    • Laptop software re-imaging or other solutions as needed
    • Keep updated inventories

     

    Software management, including:

    • Keep up-to-date with all licensing
    • Manage AD/O365
    • Set up Outlook and other user settings for new employees, for loaner machines, etc.
    • Installation and configuration of 3rd party add-ins/extensions.

     

    Training-related:

    • Equipment training – new and ongoing programs
    • Assistance/training on user issues, as well as basic recurring network maintenance 

    REQUIRED SKILLS AND EXPERIENCE:

    • Knowledge of networking concepts (IP addresses, DNS, DHCP, etc.)
    • Experience with helpdesk/support software
    • Willingness to learn new technologies (Linux, Windows 2012, Office 365, SCCM, DPM, etc.)

    QUALIFICATIONS

    Bachelor’s degree plus 1-3 years related experience required.

    The Company

    Pioneer of the WorkHuman movement, Globoforce makes work more human for millions of people and organizations worldwide. Today, Globoforce is the leading provider of human applications, including its award-winning Social Recognition solution. Through its WorkHuman Cloud suite of products, companies can strengthen employee performance and relationships between people and teams on a more positive, socially connected level – in tune with how work gets done today. Founded in 1999, the company is headquartered in Framingham, Mass., and Dublin, Ireland.

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