Globoforce, Inc.

  • Strategic Client Director

    Job Locations
    US-Remote
    Category
    Customer Success
    Type
    Regular Full-Time
  • The Opportunity

    As a Strategic Client Director of the Customer Success Team, you play a critical role in strategizing and growing enterprise level accounts. This position is an opportunity for you to create lasting relationships while growing the business, which will empower you to deliver your life’s best work. 

    This role will be customer facing and will liaise significantly with C level employees within our accounts and our executive team. You will support and strengthen the management of the on-going strategic relationship and further development of your clients. This role will create high level partnerships and maximize growth potential for all managed accounts.

    While the position is highly sales-driven, the ability to grow relationships and understand the internal operations and development of clients’ processes and business procedures is equally critical. The Strategic Client Director will build the vision of both short and long term goals while signing new deals and growing customer investment.

    This is an exciting opportunity for an experienced sales professional who has broad expertise in customer relationship management and strategic growth. The ideal candidate will have enterprise account management experience, extensive experience working with and/or selling within the HR function, understand what it takes to deploy enterprise software (preferably in a SaaS environment), be well-versed in cross team coordination, have relationship management expertise building lasting relationships with customers and be a strategic thinker.

    The position will report to the Vice President of Strategic Accounts.

    Responsibilities, Skills & Qualifications

    • Lead the development strategy for existing accounts while growing and building strong, long lasting relationships with high level personnel
    • Handle the negotiation, creation and renewal of customer contracts and accounts
    • Upsell, cross sell and renew accounts for top customers ensuring smooth growth transition
    • Strategically position high level accounts by establishing and strengthening relationships with senior level clients
    • Outline and execute a clear growth plan for all accounts while fine-tuning and redeveloping as necessary
    • Build, grow and liaise relationships between accounts and internal executive level
    • Maximize the success of all accounts
    • Consistently live up to Globoforce’s core values and be a true role model to the team
    • Understand the organizational structure of the client company, while ensuring that we maintain strategic partnerships across all areas of the client company in order to maximize our “deep roots” within each client account
    • Ability to quickly assess and become highly knowledgeable about a particular client situation, including ways to strengthen and build utilization of Globoforce products
    • Become a strategic partner to all clients you directly and indirectly manage
    • Be an expert in our company messaging and be able to have senior level conversations concerning the benefit and impact of global strategic recognition including sighting results attained and example stories regarding other clients services by Globoforce
    • Serve in a highly visible, client-facing role which requires excellent oral and written communication skills
    • Maintain detailed knowledge of Globoforce’s products and services

     

    Role Qualifications & Desires:

    • Positive attitude and energy, with a passion for building relationships
    • Bachelor’s degree required
    • Proven management skills
    • A minimum of 10 years’ sales experience with a demonstrated ability to manage complex programs for Fortune 500 customers
    • Proficient in SalesForce.com, Microsoft Project, and Microsoft Office
    • Experience communicating with all levels of employees both internally and externally
    • Demonstrated experience employing exceptional customer relationship management skills
    • Ability to perform comfortably in a fast-paced, high-intensity, deadline-oriented work environment
    • Ability to achieve results by effectively communicating and building rapport
    • Exceptional oral and written communication skills required to document and communicate with internal and external resources
    • Ability to work in a seamless team with field sales, technical, marketing and operations personnel
    • Strong organizational skills with attention to detail required to ensure accuracy and effective execution
    • Demonstrated project management skills in managing solutions for Fortune 500 customers
    • Ability to work independently as a self-starter
    • Excellent follow-up skills with great attention to detail
    • Ability and comfort in chairing on-site live meetings and virtual webinars to large groups of people either customer facing or internal in nature
    • Ability to travel approximately 25% of the time

    The Company

    Pioneer of the WorkHuman movement, Globoforce makes work more human for millions of people and organizations worldwide. Today, Globoforce is the leading provider of human applications, including its award-winning Social Recognition solution. Through its WorkHuman Cloud suite of products, companies can strengthen employee performance and relationships between people and teams on a more positive, socially connected level – in tune with how work gets done today. Founded in 1999, the company is headquartered in Framingham, Mass., and Dublin, Ireland.

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