Globoforce, Inc.

  • Customer Service Executive - Dutch & German

    Job Locations
    Permanent Full-Time
  • The Opportunity

    Join us and be part of an expanding team of Customer Service Associates who work in our Dublin office’s Global Customer Services Function.


    The value you will deliver:

    You’ll be responsible for working directly with our customers to enhance their overall experience of our product and the success of their recognition program. You’ll be part of a small team that supports our customers’ employees with activities such as password requests, nomination and redemption of awards, and other general activities through both English and another language, working a shift matched to the operating hours of the countries that you will support.

    Responsibilities, Skills & Qualifications

    If the following traits sound like you, you might be the right person for the job…

    • Ambitious, hard-working, determined, positive, helpful, clever person with interest in growing her/his career
    • Understands what customer service should look like and have experience delivering it
    • Have customer relationship-building skills at frontline level
    • Naturally and effectively build relationships and resolve disputes across geographies and cultures with ease
    • Ability to use technology systems accurately and effectively to update customer records and comply to automated workflows
    • Good at owning, documenting, and resolving issues such as why customers contact us, how we have resolved their issues and what we can do better the next time.

    The skills you will bring:

    • You have fluency in English, Dutch & German 
    • Appropriate education and skills to be suitably equipped to understand business terms, operation environments, and delivering exceptional service

    Be part of making work more human. Work with us and experience …

    • Being part of an expanding team
    • A changing and constantly improving Environment
    • Leading edge company in software development and thought leadership
    • Excellent skills development and training opportunities
    • Modern office space suitable for creating and maintaining a collaborative and innovative culture
    • A role which allows you to implement changes with immediate impact
    • Participation in the best social recognition program in the world through Globostars – with access to the world’s most expansive employee rewards network
    • Excellent salary and performance related recognition that is best in class for this area
    • As well as these perks:
      • o 25 days annual leave, increasing with years of service
        o Company plan VHI Health Care & Dental cover for employee, partner and children
        o A Pension commences after probation period-
        o Participation in Globoforce’semployee motivational programs
        o Discounted gift certificates
        o Discounted TaxSaver Travel cards/free car parking(subject to availability)
        o Income Protection
        o Life Assurance
        o Access to our Tuition Reimbursement Scheme

    Be part of the team that is making work more human and changing the lives of millions of employees around the world.

    The Company

    Pioneer of the WorkHuman movement, Globoforce makes work more human for millions of people and organizations worldwide. Today, Globoforce is the leading provider of human applications, including its award-winning social recognition and performance management solutions. Through its WorkHuman Cloud suite of products, companies can strengthen employee performance and the connection between people and teams on a more positive, emotional level – in tune with how work gets done today. Founded in 1999, the company is headquartered in Framingham, Mass., and Dublin, Ireland.

    • Globoforce is used by millions of employees across 160 countries.
    • Our core values are; Respect, Determination, Innovation and Imagination.
    • We are #2 Great Place to Work in Ireland for the 2018 medium-sized workplace category and have been named one of the 2018 Top Places to Work in Massachusetts by the Boston Globe.
    • Check out our state-of-the-art offices in Framingham, MA and Dublin, Ireland


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