Globoforce, Inc.

  • Senior Analyst, E-Commerce Data & Analytics

    Job Locations US-MA-Framingham
    Category
    Analytics
    Type
    Regular Full-Time
  • The Company

    Pioneer of the WorkHuman® movement, Globoforce helps make work more human for millions of people and organizations worldwide. Its cloud-based social recognition software helps build award-winning cultures where employees feel more appreciated and socially connected at work – driving a sense of belonging and inspiring the entire organization to reach its full potential and achieve business success. Founded in 1999, the company is headquartered in Framingham, Mass., and Dublin, Ireland.

     

    Globoforce employs a unique business model that combines a sophisticated SaaS platform with an ecommerce-based redemptions experience that enables the employees at our partner clients to purchase merchandise, gift cards, services and experiences with the points they receive through our recognition program.  Our mission as an ecommerce team is to engage and inspire this captive audience and delight our customers with the content, site experience, and assortment that makes each recognition moment truly special and memorable while maximizing business potential and growing profitability. 

     

    We are in rapid expansion mode and are building the ecommerce capabilities needed to shape and execute on our vision and plan for taking our redemptions experience and offering to the next level, further differentiating us in the space and supporting our overall business growth.  In joining Globoforce at this exciting stage, you will have the opportunity to make a significant impact on our overall business and will gain unparalleled experience in building a dynamic and robust digitally-mediated customer experience.  You will work alongside Ecommerce, Product, IT and other leaders across the organization and will learn every side of our business as we execute on our cross-functional goals. 

     

    This is an excellent opportunity for an entrepreneurial, analytical leader and problem-solver who enjoys building and is excited by the dynamics of an early-stage environment which requires balancing high-level strategy and long-term planning with agile and creative real-time problem solving.    

     

    The position will report to the Director of Digital Analytics & Optimization. 

    The Job

    At Globoforce, every decision big and small is driven by data.  As we build our plan for the next generation of our e-Commerce experience and offering, our data and analytics needs are expanding rapidly.  This is a unique opportunity to play a key role in building a more sophisticated e-Commerce analytics foundation and to support the ever-evolving needs across the e-Commerce business with data and reporting to power smart, analytical decision-making.  You will work alongside the VP and Directors of e-Commerce to support the business strategy and needs across the entire department.  The perfect candidate for this role will bring experience with and a love of data combined with a strong interest in business and a desire to combine those to make a significant impact on our business and core goals. 

    • Develop e-Commerce reporting foundation:
      • Partner with senior e-Comm leaders to identify and define key reporting metrics
      • Build metrics into both existing and new data systems and reporting platforms
      • Create standard and evolving reporting capabilities to support e-Comm team and broader organization by providing access and transparency to critical data
    • Support the development of site analytics reporting using Google Analytics and Heap to measure and understand consumer behavior on site, ranging from pathing and funnel analysis to product interaction; perform deep dive analyses to identify pain points within the online experience and partner with product team to share results and implement related business solutions
    • Support the development of executive dashboards to provide visibility into business performance and track progress on KPIs vs. goals; perform deep dives and build more sophisticated data models as needed to drive business prioritization and decision-making
    • Wrangle data from multiple sources including customer, sales, product, Google Analytics, Heap, finance, and operations to create integrated views that can be used to drive business and technology decision making
    • Prioritization and project management of cross-functional data needs and projects while proactively identifying additional areas in which analytics efforts can produce a strong value add to the business
    • Support the development of expanded pricing capabilities:
      • Work with technology and e-Comm stakeholders to analyze and integrate third party competitive pricing data into our pricing processes
      • Evolve sophistication of pricing models and algorithms based on a combination of competitive insights and internal data
    • Deliver data and analyses to stakeholders across the e-Commerce department that lead to actionable insights to support and drive both strategic and tactical decision making

     

    Responsibilities, Skills & Qualifications

    Requirements & Qualifications:

    • BA/BS with strong academic record, preferably in Economics, Mathematics, Statistics, or other quantitative discipline
    • 5+ years of experience in analytical roles with 2+ years in a business analytics, strategy and/or optimization-focused role in a technology environment
    • Experience in digital analytics; experience with tools like Google Analytics and Heap a plus
    • Desire to make an impact on business decisions with data; possess a balance of strong quantitative and analytical skills with an interest in business and leadership
    • Appreciate the power of a data-driven environment and serve as a data evangelist to help grow and build a highly analytical culture around our e-Commerce business and evolving needs
    • Resourceful and creative problem solver – proven ability to tackle complex challenges with limited resources
    • Entrepreneurial, ability to hit the ground running with limited structure and existing foundation
    • Seeking a high-growth opportunity where you will have an immediate impact on day one
    • Excellent communication and team-building skills; ability to package, translate, and present data to a variety of audiences and stakeholders
    • Experience with Excel and SQL

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