About Globoforce, Inc.
Pioneer of the WorkHuman® movement, Globoforce helps make work more human for millions of people and organizations worldwide. Its cloud-based social recognition software helps build award-winning cultures where employees feel more appreciated and socially connected at work – driving a sense of belonging and inspiring the entire organization to reach its full potential and achieve business success. Founded in 1999, the company is headquartered in Framingham, Mass., and Dublin, Ireland.
ECommerce at Globoforce:
Globoforce employs a unique business model that combines a sophisticated SaaS platform with an ecommerce-based redemptions experience that enables the employees at our partner clients to purchase merchandise, gift cards, services and experiences with the points they receive through our recognition program.
Our mission as an ecommerce team is to engage and inspire this captive audience and delight our customers with the content, site experience, and assortment that makes each recognition moment truly special and memorable while maximizing business potential and growing profitability. In joining the e-commerce team at this exciting stage, you will have the opportunity to make a significant impact on our overall business and success metrics and will gain unparalleled experience in building a dynamic and robust ecommerce offering and customer experience.
This is an excellent opportunity for an entrepreneurial, analytical leader and problem-solver who enjoys building and is excited by the dynamics of an early-stage environment which requires balancing high-level strategy and long-term planning with agile and creative real-time problem solving. This role will be coaching, managing and building teams of Catalog Managers, Category Specialists, and Vendor Managers to drive the overall strategic direction and future success of Catalog Management for the North America E-Commerce business.
Catalog Management, North America: Oversee the strategic optimization of our redemption catalog and offering in the US, Canada, Mexico & Puerto Rico, focused on leading team through profit improvement initiatives. Collaborate with E-Commerce leaders and other cross-functional partners to optimize the storefront, technology and tools to improve the overall customer experience.
Vendor Expansion: Lead the new vendor integration effort across North America, focused on Merchandise and new categories.
Client Relationships: Lead the client-facing effort with both current and new prospective clients, serving as the subject matter expert on the globostore, our global offering, pricing, technology and capabilities.
Requirements & Qualifications: