Globoforce, Inc.

  • Senior Manager, Catalog Management, North America

    Job Locations US-MA-Framingham
    Regular Full-Time
  • The Company

    About Globoforce, Inc.

    Pioneer of the WorkHuman® movement, Globoforce helps make work more human for millions of people and organizations worldwide. Its cloud-based social recognition software helps build award-winning cultures where employees feel more appreciated and socially connected at work – driving a sense of belonging and inspiring the entire organization to reach its full potential and achieve business success. Founded in 1999, the company is headquartered in Framingham, Mass., and Dublin, Ireland.



    ECommerce at Globoforce:

    Globoforce employs a unique business model that combines a sophisticated SaaS platform with an ecommerce-based redemptions experience that enables the employees at our partner clients to purchase merchandise, gift cards, services and experiences with the points they receive through our recognition program. 


    Our mission as an ecommerce team is to engage and inspire this captive audience and delight our customers with the content, site experience, and assortment that makes each recognition moment truly special and memorable while maximizing business potential and growing profitability.  In joining the e-commerce team at this exciting stage, you will have the opportunity to make a significant impact on our overall business and success metrics and will gain unparalleled experience in building a dynamic and robust ecommerce offering and customer experience. 


    This is an excellent opportunity for an entrepreneurial, analytical leader and problem-solver who enjoys building and is excited by the dynamics of an early-stage environment which requires balancing high-level strategy and long-term planning with agile and creative real-time problem solving. This role will be coaching, managing and building teams of Catalog Managers, Category Specialists, and Vendor Managers to drive the overall strategic direction and future success of Catalog Management for the North America E-Commerce business.

    The Job

    Catalog Management, North America: Oversee the strategic optimization of our redemption catalog and offering in the US, Canada, Mexico & Puerto Rico, focused on leading team through profit improvement initiatives.  Collaborate with E-Commerce leaders and other cross-functional partners to optimize the storefront, technology and tools to improve the overall customer experience.

    • Responsible for setting the roadmap on catalog development and profit improvement across our entire redemption offering in North America; identifying largest areas of opportunities and allocating team and other resources against highest priorities for the business.
    • Set strategic direction for everyday catalog optimization effort across the merchandise and gift card offering and lead analysis that will drive improved profitability of current offering; coach team through milestones leading to overall team success.
    • Set direction of catalog analysis and other ongoing deep dive projects to uncover and support the product and site development roadmap, providing input and direction on solutions needed for catalog optimization – including tools, catalog infrastructure, vendor management and pricing.
    • Lead Catalog Manager in daily, weekly and monthly activities related to the overall Catalog Health of the North American catalog.


    Vendor Expansion: Lead the new vendor integration effort across North America, focused on Merchandise and new categories. 


    • Lead the integration effort with Category Manager and cross-functionally, streamline and optimizing our process for scale.
    • Identify largest global opportunities for expansion, and shift priorities and resources as needed to capitalize on
    • Maintain a clear perspective on market trends, pricing and best practice across retail and e-commerce in the categories we sell. 
    • Work directly with the Category Manager to build the roadmap for new vendor onboarding, further defining the workflow, processes and documentation needed as we continue to scale.


    Client Relationships: Lead the client-facing effort with both current and new prospective clients, serving as the subject matter expert on the globostore, our global offering, pricing, technology and capabilities. 

    • Set strategic roadmap and deploy team against internal initiatives between Sales, Customer Success and the E-commerce teams to improve customer understanding of the globostore.
    • Sell future-state vision for E-commerce department and help clients understand direction on overall customer experience
    • Implement client-facing E-Comm best practices internally and with the clients as needed
    • Lead client relationship pod in day to day responsibilities and identify opportunities to improve tools and processes to streamline daily activities.

    Responsibilities, Skills & Qualifications

    Requirements & Qualifications:

    • 7+ years of experience in a category management or equivalent role, with 3+ years managing a high-performing team
    • Entrepreneurial leader – ability to develop and lead strategy while getting down in the weeds with the team to drive fast and effective execution with limited resources
    • Proven track record of taking ownership and driving results in an unstructured environment
    • Deep experience in vendor and client negotiations; able to articulate strategic roadmap to both internal and external stakeholders
    • An evangelist who can get stakeholders on board with a plan and leverage cross-functional resources to get things done
    • Player/Coach mentality; Eager and motivated by the opportunity to develop the bench as our team continues to grow
    • Desire to make an impact on business decisions with data; possess a balance of strong quantitative and analytical skills with a passion in business and leadership
    • E-commerce experience strongly preferred


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