Pioneer of the WorkHuman® movement, Globoforce helps make work more human for millions of people and organizations worldwide. Its cloud-based social recognition software helps build award-winning cultures where employees feel more appreciated and socially connected at work – driving a sense of belonging and inspiring the entire organization to reach its full potential and achieve business success. Founded in 1999, the company is headquartered in Framingham, Mass., and Dublin, Ireland.
Globoforce employs a unique business model that combines a sophisticated SaaS platform with an ecommerce-based redemptions experience that enables the employees at our partner clients to purchase merchandise, gift cards, services and experiences with the points they receive through our recognition program. Our mission as an ecommerce team is to engage and inspire this captive audience and delight our customers with the content, site experience, and assortment that makes each recognition moment truly special and memorable while maximizing business potential and growing profitability.
We are in rapid expansion mode and are building the ecommerce capabilities needed to shape and execute on our vision and plan for taking our redemptions experience and offering to the next level, further differentiating us in the space and supporting our overall business growth. In joining Globoforce at this exciting stage, you will have the opportunity to make a significant impact on our overall business and will gain unparalleled experience in building a dynamic and robust digitally-mediated customer experience. You will work alongside Ecommerce, Product, IT and other leaders across the organization and will learn every side of our business as we execute on our cross-functional goals.
This is an excellent opportunity for an entrepreneurial, analytical leader and problem-solver who enjoys building and is excited by the dynamics of an early-stage environment which requires balancing high-level strategy and long-term planning with agile and creative real-time problem solving.
The position will report to the Head of Analytics.
Analytics: Lead the development of a foundation of digital and e-commerce analytics and build and expand the team necessary to support the evolving needs of our business with data and reporting to power smart, analytical decision making. Own and drive the digital analytics and optimization function, which covers bringing together internal business analytics with web and consumer analytics
Business Optimization: Identify opportunities to improve, enhance, and drive efficiencies in our business, spanning Product, Merchandising, Tools, and client-facing initiatives. Proactively drive associated change across the organization to maximize our business growth and profitability
Requirements & Qualifications: