Globoforce, Inc.

  • Customer Service Executive TEMP - Polish

    Job Locations IE-Dublin
    Category
    Customer Service/Support
    Type
    Temporary Full-Time
  • The Company

    Globoforce is a leading provider of social recognition solutions, helping companies build stronger, more human cultures through the power of thanks. Named one of the Best Workplaces by the Great Place To Work® Institute, Globoforce is trusted by some of the most admired companies in the world to inspire and energize employees and create best places to work. Our award-winning SaaS technology and proven methodologies empower HR and business leaders to take a modern, more strategic approach to recognition programs. What results is measurable business success, qualified by increases in employee engagement, retention and productivity. The company pioneered the WorkHuman movement, created to galvanize organizations and leaders worldwide to create a more human workplace. Globoforce is co-headquartered in Southborough, Massachusetts, and Dublin, Ireland.

     

    We have a vision to help build the best, most admired company cultures in the world. It starts with our own culture. If you work with us, you’ll be inspired by your colleagues, delighted by our customers, and driven by our collective energy and momentum… because at Globoforce, we all understand that we’re part of something big.

     

    Our best practices and technology are at the heart of the world’s most successful worldwide recognition programs. Recently named Great Place to Work 2016, Digital Technology Company of the Year (Irish Software Association, 2015), as well as named one of the Top Places to Work in Massachusetts (Boston Globe, 2015), Globoforce continues to impact and transform the fundamental nature of organization’s cultures around the globe

    The Job

    Customer Service Executive with native level Polish and English, both spoken and written. The position reports to the Customer Services Team Lead.

    Responsibilities, Skills & Qualifications

    MAIN DUTIES & RESPONSIBILITIES:

    • Dealing with customer enquiries (in the relevant languages) on a daily basis – via phone and email
    • Ensure that daily chartered Customer Service levels are met and that quality remains first class
    • Resolution of issues in a timely manner and taking issues right through to conclusion
    • Escalation of issues when necessary to the Team Leader or the Customer Service Manager
    • Ad-hoc projects within the Operations Team
    • Dealing with specific daily tasks

     

    REQUIRED SKILLS AND EXPERIENCE:

    • Minimum 2 years experience in Customers Services environment
    • Previous data entry experience is an advantage
    • Be ambitious and willing to work in a fast paced environment
    • Be a team player
    • Be confident and have excellent communication skills
    • Have excellent attention to detail
    • Be fluent in spoken and written Polish and English
    • Additionally fluency in another European language (spoken and written ) would be a distinct advantage

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