Pioneer of the WorkHuman movement, Globoforce makes work more human for millions of people and organizations worldwide. Today, Globoforce is the leading provider of human applications, including its award-winning Social Recognition solution. Through its WorkHuman Cloud suite of products, companies can strengthen employee performance and relationships between people and teams on a more positive, socially connected level – in tune with how work gets done today. Founded in 1999, the company is headquartered in Framingham, Mass., and Dublin, Ireland.
Our Launch Success Managers are responsible for ensuring our customers launch the world’s best recognition cultures. Our Launch Success Managers work directly with customers to ensure they are led through the program goals definition, program design, configuration and adoption phases successfully in order to tee the customer up for success. It is the Launch Success Manager’s role to ensure the program is effectively communicated and driven within the client company. In addition, they are responsible for directing the program launch, adoption and ramp goals and delivering the results desired for both the client and Globoforce.
This is an exciting opportunity for an experienced leader who has broad expertise in customer relationship management, consulting and project management. The ideal candidate will have large account management experience understand what it takes to deploy enterprise-wide software, be well-versed in cross team coordination, have relationship management expertise, experience building lasting relationships with customers and be a strategic thinker.
The position will report to the Director of Launch Success.
This role will own and manage the relationship with our customers across the following key areas: