Pioneer of the WorkHuman movement, Globoforce makes work more human for millions of people and organizations worldwide. Today, Globoforce is the leading provider of human applications, including its award-winning Social Recognition solution. Through its WorkHuman Cloud suite of products, companies can strengthen employee performance and relationships between people and teams on a more positive, socially connected level – in tune with how work gets done today. Founded in 1999, the company is headquartered in Framingham, Mass., and Dublin, Ireland.
The IT Helpdesk Manager is primarily responsible for overseeing both the technical and managerial aspects of Globoforce’s (U.S.) IT department. This role is to plan, direct, and coordinate the design, installation, and connectivity of end-user computer systems and assist the corporate Infrastructure team with core applications and network infrastructure. To help to ensure the stable operation and high security of the company’s IT assets, this includes developing, configuring, maintaining, supporting and documenting all new and existing end-user technology. You will collaborate with all other departments, supporting their IT needs and planning future growth. This role will keep frequent communication with the Global IT team, ensuring both the U.S. and Ireland office are in alignment on all IT initiatives. This position will manage and coach an IT team of Help Desk Engineers and Administrators.
This position reports to the Senior Corporate IT Infrastructure Manager