Pioneer of the WorkHuman movement, Globoforce makes work more human for millions of people and organizations worldwide. Today, Globoforce is the leading provider of human applications, including its award-winning Social Recognition solution. Through its WorkHuman Cloud suite of products, companies can strengthen employee performance and relationships between people and teams on a more positive, socially connected level – in tune with how work gets done today. Founded in 1999, the company is headquartered in Framingham, Mass., and Dublin, Ireland.
Our Customer Success Team is responsible for ensuring our customers receive an outstanding customer experience and meet their business goals. Launch Success Managers and Specialists work with customers at the beginning of their customer lifecycle to build world class employee recognition programs through program goals definition, program design, configuration and adoption phases. Launch Success Managers and Specialists work together delivering the results desired for both the client and Globoforce.
The Implementation/Launch Success Specialist’s primary role is to assist the Launch Success Managers during the launch/implementation process. The Specialist will own and take responsibility for the initial customer setup activities such as creating customer records in various internal systems and creating materials for kickoff meetings, analyzing customer data, troubleshooting data file uploads and completing business requirements documentation. This position will also lead the User Acceptance Testing (UAT) phase with our customers by creating test scripts, managing UAT calls and reporting on testing logs.
This is an exciting opportunity for an individual who is excited by implementations, relishes responsibility and is looking to join a fast-paced, high growth environment. This is a terrific position to enter the environment of Customer Success implementations with an opportunity for growth in the team and organization, based on proven performance.
The ideal candidate will have experience delighting customers, supporting projects, delivering against tight timelines, excellent attention to detail and great communication skills.
Requirements & Qualifications: