• Customer Service Administrator

    Job Locations IE-Dublin
    Category
    Customer Service/Support
    Type
    Regular Full-Time
  • The Company

    Globoforce, a leader in social recognition, helps companies build stronger, more human cultures through the power of thanks – companies like Cisco, Intuit, Hershey’s, JetBlue, and LinkedIn. Our award-winning SaaS technology and proven methodologies empower HR and business leaders to take a modern, more strategic approach to recognition programs. We pioneered the WorkHuman movement to create a more human workplace and we have a vision to help build the best, most admired company cultures in the world. And, it starts with our own culture.

     

    Recently named to the Great Place to Work® Institute’s 2017 list in Dublin and the 2016 list in the U.S., one of the Top Places to Work in Massachusetts (Boston Globe, 2016), as well as Digital Technology Company of the Year (Irish Software Association, 2015), Globoforce walks the talk when it comes to helping companies around the globe build more human cultures.

     

    When you join us, you’ll be inspired by your colleagues, delighted by our customers, and driven by our collective energy and momentum… because at Globoforce, we all understand that we’re part of something big. Sound like a place you’d like to work? If so, keep reading.

    The Job

    What you’ll do

     

    You will be responsible for dealing with all types of different administrative tasks that come up in the Customer Service Team as assigned by the Customer Service Team Leaders. You will also deal with simple employee queries via e-mail. This position is full time based in the Dublin office where you will be committed to supporting our customers with any admin queries.

    Responsibilities, Skills & Qualifications

    If the following traits sound like you, you might be the right person for the job…

    • Ambitious, hard-working, determined, positive, helpful, clever person with interest in growing their career in Globoforce
    • Understands what customer service should look like and has great verbal and written communication skills
    • Great attention to detail and multi-tasking skills
    • Ability to work independently and as part of a team
    • Ability to learn quickly and has a proactive attitude towards work
    • Good working knowledge of all Microsoft Office applications
    • Good organisational skills and time management skills

    Before applying, make sure you can nod your head yes to these…

    1. Appropriate education and skills to be suitably equipped to understand business terms, operation environments, and delivering exceptional service
    2. Applicant must be fully fluent in English, both spoken and written
    3. Previous experience in an administrative role a distinct advantage

    Be part of making work more human. Work with us and experience …

    • Being part of an expanding team
    • A changing and constantly improving Environment
    • Leading edge company in software development and thought leadership
    • Excellent skills development and training opportunities
    • Modern office space suitable for creating and maintaining a collaborative and innovative culture
    • A role which allows you to implement changes with immediate impact
    • Participation in the best social recognition program in the world through Globostars – with access to the world’s most expansive employee rewards network
    • Excellent salary and performance related recognition that is best in class for this area
    • As well as these perks:
      • Health and Life Insurance
      • Ongoing Educational Support and Allowance
      • Income Protection
      • Pension contribution
      • Annual leave balance which increases with service
      • Onsite Wellness Programs
      • Years of Service program
      • Free breakfast, fruit and snacks onsite
      • Access to discounted global gift cards

     

    Be part of the team that is making work more human and changing the lives of millions of employees around the world.

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