Globoforce is a leading provider of social recognition solutions, helping companies build stronger, more human cultures through the power of thanks. Named one of the Best Workplaces by the Great Place To Work® Institute, Globoforce is trusted by some of the most admired companies in the world to inspire and energize employees and create best places to work. Our award-winning SaaS technology and proven methodologies empower HR and business leaders to take a modern, more strategic approach to recognition programs. What results is measurable business success, qualified by increases in employee engagement, retention and productivity. The company pioneered the WorkHuman movement, created to galvanize organizations and leaders worldwide to create a more human workplace. Globoforce is co-headquartered in Southborough, Massachusetts, and Dublin, Ireland.
We have a vision to help build the best, most admired company cultures in the world. It starts with our own culture. If you work with us, you’ll be inspired by your colleagues, delighted by our customers, and driven by our collective energy and momentum… because at Globoforce, we all understand that we’re part of something big.
Our best practices and technology are at the heart of the world’s most successful worldwide recognition programs. Recently named Great Place to Work 2016, Digital Technology Company of the Year (Irish Software Association, 2015), as well as named one of the Top Places to Work in Massachusetts (Boston Globe, 2015), Globoforce continues to impact and transform the fundamental nature of organization’s cultures around the globe
Our Customer Success Team is responsible for ensuring our customers receive an outstanding customer experience and meet their business goals. Customer Success Managers and Coordinators work together with customers to enhance their overall experience with Globoforce and their employee recognition programs. They are committed to working with customers throughout the customer’s lifecycle and ensuring each one receives the maximum value from our solution. We work with our customers to build relationships, learn about their businesses, and drive value based on our customers defined goals and objectives. This is not simply a vendor relationship. We are true partners with our customers.
The Customer Success Coordinator’s primary role is to assist the Customer Success Managers in delighting a set of pre-defined customer accounts. The Coordinator will own and take responsibility for day to day customer activities such as assisting with preparation for strategic account reviews, addressing change requests as customer needs evolve, looking at customer data and sharing insights, tracking production issues and tending to other ad hoc customer requirements.
This is an exciting opportunity for an individual is excited by Customer Success, relishes responsibility and is looking to join a fast-paced, high growth environment.
The ideal candidate will have experience delighting customers, owning projects and delivering against tight timelines, excellent attention to detail and great communication skills.
The position will report to the Director of Customer Success, International.
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Required skills and experience: