• Product Director, Ecommerce

    Job Locations US-MA-Framingham
    Regular Full-Time
  • The Company

    Pioneer of the WorkHuman movement, Globoforce makes work more human for millions of people and organizations worldwide. Today, Globoforce is the leading provider of human applications, including its award-winning Social Recognition solution. Through its WorkHuman Cloud suite of products, companies can strengthen employee performance and relationships between people and teams on a more positive, socially connected level – in tune with how work gets done today. Founded in 1999, the company is headquartered in Framingham, Mass., and Dublin, Ireland.


    ECommerce at Globoforce:

    Globoforce employs a unique business model that combines a sophisticated SaaS platform with an ecommerce-based redemptions experience that enables the employees at our partner clients to purchase merchandise, gift cards, services and experiences with the points they receive through our recognition program.  Our mission as an ecommerce team is to engage and inspire this captive audience and delight our customers with the content, site experience, and assortment that makes each recognition moment truly special and memorable. 


    We are in rapid expansion mode across the organization and are building the ecommerce team needed to shape and execute on our vision and plan for taking our redemptions experience and offering to the next level, further differentiating us in the space and supporting business growth.  In joining the ecommerce team at this exciting stage, you will have the opportunity to make a significant impact on our business and success metrics and will gain unparalleled experience in building a dynamic and robust ecommerce offering and customer experience.  You will work alongside the VP of Ecommerce and other leaders across the organization to develop and drive the broader e-comm agenda and strategy, and you and will learn every side of our business as we execute on our cross-functional goals.  This is an excellent opportunity for an entrepreneurial, analytical problem-solver who can tackle a diverse range of challenges and is looking to gain leadership experience in a fast-paced and rewarding environment.   

    The Job


    • Own and direct the product roadmap for the Globoforce e-commerce business, spanning our e-commerce site and storefront experience and features, vendor integration, pricing strategy and functionality, web analytics, and customer marketing programs
    • Lead a cross-functional team of Product Managers, Engineers, Architects, UX Designers, Analysts, and other internal partners in an agile scrum environment to envision, build, and deliver a world-class e-commerce experience
    • Manage the product life cycle from inception to launch, including developing business cases, end-to-end product definition, development, and on-time delivery of key features and milestones
    • Inspire the team with the product vision, and work cross-functionally to bring the product to life
    • Understand and articulate client and customer needs, conduct ongoing customer research, leverage internal knowledge and expertise, and prioritize client and market requirements
    • Serve as an eCommerce expert for the company, both internally and externally
    • Employ a test & learn approach to quickly and efficiently test concepts, learn and iterate while taking informed risks
    • Create innovative solutions balancing long-term strategy with the ability to deliver quick wins in our test & learn environment
    • Collaborate closely with the merchandising and vendor development teams to evaluate, size and ultimately determine prioritization of development needs across pricing and the offering to maximize department goals and enhance the overall customer experience
    • Ruthlessly prioritize based on a combination of business objectives, resourcing, and ROI; proactively anticipate bottlenecks, make tradeoffs and plan for scale
    • Obsess over performance and impact of your product domain; transform quantitative and qualitative data into insights and strategy to drive business objectives and product development priorities
    • Work closely and collaboratively with other teams and departments, including Customer Success, Sales, Marketing, and other Product Management teams
    • Serve as a key leader of the e-commerce organization, partnering with the VP of ECommerce and other e-comm leaders to define and evolve the business vision, build and motivate the team, and deliver on business and financial goals

    Responsibilities, Skills & Qualifications


    • 10+ years of product management experience (some e-commerce experience preferred), or those with exceptional business leadership experience looking to make a transition from consulting and other industries into e-commerce and/or product management
    • Superior communication skills; ability to work effectively across all levels and departments & generate buy-in for ideas and plans
    • Experience managing cross-functional teams; experience in an organization spanning multiple locations a plus
    • Excellent analytical skills with demonstrated experience with hypothesis-driven learning and turning data into actionable insights
    • Entrepreneurial mindset, with a bias for action and ability to deal with ambiguity; willing to identify and fill gaps where necessary to get the job done
    • Ability to multi-task and work well within a dynamic, fast-paced organization
    • Resourceful and creative; able to get things done even when resource-constrained
    • Deep understanding of business strategy and metrics
    • Ability to think and perform both strategically and tactically
    • Positive, team player attitude
    • Knowledge of Google Analytics a plus
    • Experience in enterprise cloud-based software a plus
    • Ability to travel 15% globally to clients, partners, Globoforce offices, and sales opportunities, as needed
    • BA with strong academic record; MBA a plus


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