• Fulfilment Team Leader

    Job Locations IE-Dublin
    Regular Full-Time
  • The Company


    Globoforce is looking for a Leader to join our Supply Chain Team in Dublin. This is a hands-on role which will suit someone who loves the idea of building effective processes and leading performing teams and works well in a collaborative team environment. You will have the opportunity to truly invest in others and develop a people focused leadership style, while mastering the processes, procedures and operations that have allowed the supply chain team build and scale its global supply chain network.


    Additionally, you as a Leader will have direct responsibility for managing our Order Fulfillment partners based in Guangzhou, Hong Kong and India.

    The Job


    Key Responsibilities: 


    • Lead and developing a high performing team of Globoforce Supply Chain Associates
    • Effectively communicate policies and processes to associates ensuring strong adoption and engagement.
    • Maintain compliance, consistency standards in the department and taking corrective action accordingly
    • Develop and drive performance goals and objectives to achieve Customer service level agreements
    • Maintain and manage accuracy and quality levels across all areas of responsibility
    • Create, lead and support recognition and communication programs
    • Ensure procedures are in place for building security and product loss prevention and support all programs in ensuring a safe work environment for all Associates


    Responsibilities, Skills & Qualifications

    Required Skills

    • Responsiveness / Urgency: Effective time management skills, Responds to requests for service in a timely and thorough manner.
    • People Management: Proven experience in people management with a clear understanding in resource management and team/individual development programs paramount
    • Communication: Compelling communication skills, demonstrates openness and honesty to the team, department and business units in Globoforce Active listening skills and competence to create effective feedback sessions;
    • Adaptability / Flexibility: Comfort and adaptability in a changing and progressing work environment which can have changing priorities, deadlines and directions.
    • Customer Centric: Positive “can do” attitude with all team members, customers, and vendors with a passion for exemplary service
    • Planning/Organization: Arranges oneself and surroundings to achieve greater efficiency with and ability to Prioritizes and plans work activities
    • Autonomous: Drive to take on additional responsibilities and to plan and prepare in the absence of well-defined instructions;
    • Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully with a focus on developing alternative solutions; Works cohesively with other teams and individuals to address complex and cross team challenges with resolutions driven focus.



    • Must have 3-5 years’ experience leading high performing teams
    • 3-5 years related experience in a Supply Chain environment is essential
    • ERP systems experience is advantageous
    • Strong technical skills and must be competent using (Microsoft Excel, Outlook, PowerPoint & Word)



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