Billing Team Lead

Regular Full-Time

The Company

Location:  Globoforce, 19 Beckett Way, Parkwest Business Park, D. 12.  Our modern offices are easily accessible by Car, Rail (6 minutes from Park West & Cherry Orchard station), Bus, LUAS and close to shops, restaurant, Gym etc. 


About Globoforce:

Globoforce is a leading provider of social recognition solutions, helping companies build stronger, more human cultures through the power of thanks. Named one of the Best Workplaces by the Great Place To Work® Institute, Globoforce is trusted by some of the most admired companies in the world to inspire and energize employees and create best places to work.


 Our award-winning SaaS technology and proven methodologies empower HR and business leaders to take a modern, more strategic approach to recognition programs. Our best practices and technology are at the heart of the world’s most successful worldwide recognition programs.


Recently named Great Place to Work 2016, Digital Technology Company of the Year (Irish Software Association, 2015), as well as named one of the Top Places to Work in Massachusetts (Boston Globe, 2015), Globoforce continues to impact and transform the fundamental nature of organization’s cultures around the globe. Visit

The Job

Overview of the role:

  • We are excited to be growing our team and to welcome a Billing Team Lead to manage a team of three, and be part of a larger team of ten, spread across collections and billing. This is a new role, reporting to the Accounts Receivable Manager

Systems Used:

  • Epicor, Microsoft Excel PowerPoint, Word. Various internal communication tools etc.

Responsibilities, Skills & Qualifications

About your role:

  • This is a great opportunity to work with a high performing Billing team and a supportive AR Manager. It’s is a very hands-on role. You will be acting as coach/ player, responsible for weekly billing activities, meeting successful month end close targets and non-negotiable deadlines.

Here's just some of what you will be doing;

  • Guide, coach and direct the work of the billing team, covering all aspects of the billing cycle correctly, including;
    • Overseeing all billing activities across the team.
    • Making sure invoices are created on time and signed off by you.
    • Delegating, reviewing and approving work.
    • Following up to make sure all issues and outstanding queries are resolved, and billing deadlines are met.
    • Adhering to billing policies and procedures.
    • Ensuring all process documentation is being updated by your team.
  • Oversee all customer on-boarding, facilitating a smooth billing set up.
  • Prepare high level analysis. Report on key billing deliverables and metrics. (e.g. invoices raised, volumes handled, number & types of queries etc.)
  • Conduct ad-hoc analysis. Help us determine things such as billing performance, root cause analysis, trends and increased periods of activity (e.g. expected volumes and cashflow), so we can adjust / direct the team’s work/effort. Present well thought out and workable solutions to the AR Manager.
  • Monitor all data management requests and complete them, for billing purposes.
  • Monitor any bulk loading of sales orders, ensuring they are billed on time.
  • Become involved in various billing projects g. implementation of in house billing system etc.
  • Identify any process gaps. Implement changes to ensure invoices are raised correctly.
  • Partner with your team to identify roadblocks or inefficiencies in the manual processes (e.g. processes, reporting, systems improvements etc.). Lead and drive continual improvements.
  • Develop procedural manuals and documentation and deliver training.
  • Work with the AR Manager to motivate, support and develop the capabilities of the billing team – e.g. lunch and learns, training sessions, rolling our processes/improvements to reduce manual element of role etc.
  • Partner successfully with finance teams, internal stakeholders and external customers, to deliver a first-class billing/ AR service.
  • Any other ad-hoc duties that may be required from time to time.

Required Skills and experience

  • IATA (qualified or part qualified) or IICM Certificate or similar finance qualification
  • 4 – 6+ years’ experience, in a billing role, working to deadlines and targets.
  • Previous experience leading a billing/AR team and coordinating workloads.
  • A natural leader – You will be respectful in you approach, a positive motivator, guiding and supporting your team. You will be someone who can inspire, creating a great work culture.
  • Experience delegating workloads (know how and when), and being consistent in following through, to get things done.
  • High degree of experience in customer set up and billing instructions.
  • Experience working in manual billing environments.
  • Highly proficient in Excel with strong knowledge of MS Office.
  • Excellent attention to detail and ability to strategically plan.
  • Experience preparing and presenting detailed reports and analysis, and implementing recommendations.

Note: The role has key busy periods around our billing calendar where extra effort will be required to complete the billing cycle. It will also have periods where planning and preparation work are required to make sure the next billing cycle will operate as efficiently as possible. Flexibility to work additional hours (as needed) is required in this role.

That flexibility will be returned by Globoforce.



  • Globoforce offer a whole host of perks. Come learn more here;
  • Your success in this role really matters to us. You will be offered regular coaching and 1-1’ sessions, quarterly training plans, access out our Global online learning tools, and much more, to help you succeed in the role, and in your career.


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