Global Business Systems Group Associate Support Engineer

IE-Dublin
Category
Operations
Type
Regular Full-Time

The Company

Globoforce is a leading provider of social recognition solutions, helping companies build stronger, more human cultures through the power of thanks. Named one of the Best Workplaces by the Great Place To Work® Institute, Globoforce is trusted by some of the most admired companies in the world to inspire and energize employees and create best places to work. Our award-winning SaaS technology and proven methodologies empower HR and business leaders to take a modern, more strategic approach to recognition programs. What results is measurable business success, qualified by increases in employee engagement, retention and productivity. The company pioneered the WorkHuman movement, created to galvanize organizations and leaders worldwide to create a more human workplace. Globoforce is co-headquartered in Southborough, Massachusetts, and Dublin, Ireland.

The Job

The Job

The position of Associate Support Engineer is to support our growing GBSG team in the Dublin office.

Responsibilities, Skills & Qualifications

Main Duties and Responsibilities

Work with GBSG Support Engineer and GBS Team to:

  • Provide first-level application support for all applications that GBSG support.
  • Liaise with internal customers to clearly define issues and provide first-level resolution support.
  • Record, track and document the service desk requests, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
  • Provide assistance with daily data coordination tasks
  • Administer new users and user amendments
  • Provide “back-up” for Dynamics CRM & Data Co-Ordination
  • Create and update procedural documentation
  • Any other duties

 

 

Required Skills and Experience:

  • Strong analytical and troubleshooting skills
  • Excellent communication skills and interpersonal skills
  • Demonstrable knowledge of GUI controls/components
  • Strong proficiency in Microsoft Excel

 

Desirable Skills and Experience:

  • 2 years+ experience in a similar role
  • Familiarity with ERP software would be an advantage
  • Familiarity with Dynamics CRM software would be an advantage
  • Relational database experience
  • Microsoft SharePoint experience
  • SSRS Reports experience

 

Education and Qualifications:

Qualification in relevant discipline, e.g. Computer Science i

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