Recently named a #1 Top Place to Work by The Boston Globe and one of the Best Workplaces in the US 2013 by the Great Places To Work Institute
Globoforce is a fun, fast paced environment with a winning culture. The company is co-headquartered in Southborough, Massachusetts, and Dublin, Ireland.
As the global leader in cloud-based (SaaS) social recognition solutions, Globoforce helps its customers dramatically increase employee engagement and retention, strengthen company culture, and manage and measure employee performance.
Over the past 10 years, Globoforce has reinvented employee recognition from tactical-based programs to social and strategic programs that energize employees and lead to bottom-line business results. This new approach provides HR and business leaders with data and insights that can reveal the true performance and influence of employees across an organization. Today, some of the largest and most admired brands and companies rely on Globoforce to transform employee performance, including Symantec, Intuit, JetBlue, and InterContinental Hotels Group.
Our Launch Success Managers are responsible for ensuring our customers launch the world’s best recognition cultures. Our Launch Success Managers work directly with customers to ensure they are led through the program goals definition, program design, configuration and adoption phases successfully in order to tee the customer up for success. It is the Launch Success Manager’s role to ensure the program is effectively communicated and driven within the client company. In addition, they are responsible for directing the program launch, adoption and ramp goals and delivering the results desired for both the client and Globoforce.
This is an exciting opportunity for an experienced leader who has broad expertise in customer relationship management, consulting and project management. The ideal candidate will have large account management experience understand what it takes to deploy enterprise-wide software, be well-versed in cross team coordination, have relationship management expertise, experience building lasting relationships with customers and be a strategic thinker.
The position will report to the Director of Customer Success.
This role will own and manage the relationship with our customers across the following key areas:
Main duties & responsibilities:
Required skills and experience:
Full time, permanent