We have a vision to help build the best, most admired company cultures in the world. It starts with our own culture. If you work with us, you'll be inspired by your colleagues, delighted by our customers, and driven by our collective energy and momentum… because at Globoforce, we all understand that we're part of something big.
At Globoforce, we connect employees with corporate values and culture. And we do it on a massive scale, globally. Our best practices and technology are at the heart of the world’s most successful worldwide recognition programs. Recently named Digital Technology Company of the Year (Irish Software Association, 2015), as well as named one of the Top Places to Work in Massachusetts (Boston Globe, 2015), Globoforce continues to impact and transform the fundamental nature of organization’s cultures around the globe.
As the global leader in cloud-based (SaaS) social recognition solutions, Globoforce helps its customers dramatically increase employee engagement and retention, strengthen company culture, and manage and measure employee performance. Today, some of the largest and most admired brands and companies rely on Globoforce to transform employee performance, including Symantec, Intuit, JetBlue, and InterContinental Hotels Group.
Unlock full potential. Celebrate positive moments, every day. We at Globoforce, make work human.
Our Customer Success Team is responsible for ensuring our customers receive an outstanding customer experience and meet their business goals. Launch Success Managers and Coordinators work together with customers to enhance their overall experience with Globoforce and their employee recognition programs. They are committed to working with customers throughout the customer’s lifecycle and ensuring each one receives the maximum value from our solution. We work with our customers to build relationships, learn about their businesses, and drive value based on our customers defined goals and objectives. This is not simply a vendor relationship. We are true partners with our customers.
The Launch Success Coordinator’s primary role is to assist the Launch Success Managers in delighting a set of pre-defined customer accounts. The Coordinator will own and take responsibility for day to day customer activities such as assisting with preparation for strategic account reviews, addressing change requests as customer needs evolve, looking at customer data and sharing insights, tracking production issues and tending to other ad hoc customer requirements.
This is an exciting opportunity for an individual is excited by Customer Success, relishes responsibility and is looking to join a fast-paced, high growth environment. This position is a critical role within the Customer Success environment with an opportunity for growth in the team and organization based on proven performance.
The ideal candidate will have experience delighting customers, owning projects and delivering against tight timelines, excellent attention to detail and great communication skills.
Requirements & Qualifications: