Pioneer of the WorkHuman movement, Globoforce makes work more human for millions of people and organizations worldwide. Today, Globoforce is the leading provider of human applications, including its award-winning Social Recognition solution. Through its WorkHuman Cloud suite of products, companies can strengthen employee performance and relationships between people and teams on a more positive, socially connected level – in tune with how work gets done today. Founded in 1999, the company is headquartered in Framingham, Mass., and Dublin, Ireland.
Our Customer Success Team is responsible for ensuring our customers receive an outstanding customer experience and meet their business goals. Launch Success Managers and Coordinators work together with customers to enhance their overall experience with Globoforce and their employee recognition programs. They are committed to working with customers throughout the customer’s lifecycle and ensuring each one receives the maximum value from our solution. We work with our customers to build relationships, learn about their businesses, and drive value based on our customers defined goals and objectives. This is not simply a vendor relationship. We are true partners with our customers.
The Launch Success Coordinator’s primary role is to assist the Launch Success Managers in delighting a set of pre-defined customer accounts. The Coordinator will own and take responsibility for day to day customer activities such as assisting with preparation for strategic account reviews, addressing change requests as customer needs evolve, looking at customer data and sharing insights, tracking production issues and tending to other ad hoc customer requirements.
This is an exciting opportunity for an individual is excited by Customer Success, relishes responsibility and is looking to join a fast-paced, high growth environment. This position is a critical role within the Customer Success environment with an opportunity for growth in the team and organization based on proven performance.
The ideal candidate will have experience delighting customers, owning projects and delivering against tight timelines, excellent attention to detail and great communication skills.
Requirements & Qualifications: