ECommerce Category Manager, Merchandise

Job Locations US-MA-Framingham
Regular Full-Time

The Company

Department:   eCommerce


ECommerce at Globoforce:



Globoforce employs a unique business model that combines a sophisticated SaaS platform with an ecommerce-based redemptions experience that enables the employees at our partner clients to purchase merchandise, gift cards, services and experiences with the points they receive through our recognition program.  Our mission as an ecommerce team is to engage and inspire this captive audience and delight our customers with the content, site experience, and assortment that makes each recognition moment truly special and memorable. 


We are in rapid expansion mode across the organization and are building the ecommerce team needed to shape and execute on our vision and plan for taking our redemptions experience and offering to the next level, further differentiating us in the space and supporting our overall business growth.  In joining the ecommerce team at this exciting stage, you will have the opportunity to make a significant impact on our overall business and success metrics and will gain unparalleled experience in building a dynamic and robust ecommerce offering and customer experience.  You will work alongside the VP of Ecommerce and other leaders across the organization and will learn every side of our business as we execute on our cross-functional goals.  This is an excellent opportunity for an entrepreneurial, analytical problem-solver who can tackle a diverse range of challenges and is looking to gain leadership experience in a fast-paced and rewarding environment.   



About Globoforce, Inc.


Globoforce is a leading provider of social recognition solutions, helping companies build stronger, more human cultures through the power of thanks. Named one of the Best Workplaces by the Great Place To Work® Institute, Globoforce is trusted by some of the most admired companies in the world to inspire and energize employees and create best places to work. Our award-winning SaaS technology and proven methodologies empower HR and business leaders to take a modern, more strategic approach to recognition programs. What results is measurable business success, qualified by increases in employee engagement, retention and productivity. The company pioneered the WorkHuman movement, created to galvanize organizations and leaders worldwide to create a more human workplace. Globoforce is co-headquartered in Southborough, Massachusetts, and Dublin, Ireland.

We have a vision to help build the best, most admired company cultures in the world. It starts with our own culture. If you work with us, you’ll be inspired by your colleagues, delighted by our customers, and driven by our collective energy and momentum… because at Globoforce, we all understand that we’re part of something big.


Our best practices and technology are at the heart of the world’s most successful worldwide recognition programs. Recently named Great Place to Work 2016, Digital Technology Company of the Year (Irish Software Association, 2015), as well as named one of the Top Places to Work in Massachusetts (Boston Globe, 2015), Globoforce continues to impact and transform the fundamental nature of organization’s cultures around the globe.

Unlock full potential. Celebrate positive moments, every day. We at Globoforce, make workhuman.



The Job

The Opportunity:


We are seeking a highly collaborative and persuasive communicator and analytical problem solver to lead our merchandise expansion initiative.  The Ecommerce Category Manager of Merchandise will be responsible for developing our optimal merchandise assortment strategy through a combination of data analytics and a deep understanding of our customers’ needs and interests.  You will determine what our offering should look like, build the plan and execute on the work needed to grow revenue and profitability.  You will source new vendors to deliver the optimal product mix, and build strategic relationships with new and existing vendors and negotiate optimal pricing terms and agreements.  You will build a team of Associates to help execute your vision and achieve your goals.  This is a highly collaborative role that will partner across the entire ecommerce team as well as cross-functionally with Product, Technology, Operations, and Marketing to deliver on your plan.  This is a unique opportunity to make a significant impact on the business while gaining GM experience and exposure to leadership, and playing a critical role in the development of our ecommerce business. 

The position will report to the Director of Merchandising, ECommerce.

Responsibilities, Skills & Qualifications


  • Develop and execute integrated merchandise strategy, building on existing foundation and determining optimal assortment offering to maximize revenue and profitability growth
  • Conduct competitive and category analyses to identify new vendors and sourcing opportunities to expand and diversify assortment and build buying and negotiating power
  • Build strategic relationships with vendors to source product, maximize our mutual business, and deliver on revenue and profitability goals
  • Drive pricing and terms negotiations with vendors; coach and develop team around negotiations and persuasive communication skills
  • Infuse analytics into our merchandise strategy to drive both strategic and day-to-day decisions, utilizing a combination of internal purchase and site metrics, market data and trends, and competitive analyses
  • Partner with E-Commerce Product and Technology teams to design and develop technology enhancements to support merchandise offering
  • Lead process improvements across supplier integration and SKU management needs in partnership with Operations and Product
  • Collaborate with cross-functional teams to deliver on plans and constantly evolve our offering – including Sales, Customer Success, Product, Marketing, Creative, Operations, and Customer Service
  • Serve as internal expert on our offering, industry trends, and ways to stay ahead of the competition
  • Support client and prospect needs by serving as the expert on our merchandise offering and capabilities and providing regular data, presentations, and general input into sales and retention pitches and incorporating client needs and interests into our merchandise strategy
  • Build, manage and mentor a team of Category Associates to deliver on goals


Requirements & Qualifications:

  • 5+ years of experience (Retail, Ecommerce, or Consulting or another client-facing industry preferred)
  • MBA or equivalent number of years of experience
  • Articulate and persuasive communication skills, both written and verbal
  • Excellent ability to negotiate with stakeholders at all levels at large vendor organizations
  • Highly collaborative and effective working cross-functionally
  • Entrepreneurial leader and resourceful self-starter who can both set the vision and the plan and execute on the details to get the job done
  • Strong analytical and quantitative skills
  • Creative and innovative problem solving
  • Experience managing and coaching a team



Job Type: Full time, permanent

Location: Framingham, MA


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