ECommerce Data Analyst

US-MA-Framingham
Category
Product
Type
Regular Full-Time

The Company

Department:   eCommerce

 

About Globoforce, Inc.

 

Globoforce is a leading provider of social recognition solutions, helping companies build stronger, more human cultures through the power of thanks. Named one of the Best Workplaces by the Great Place To Work® Institute, Globoforce is trusted by some of the most admired companies in the world to inspire and energize employees and create best places to work. Our award-winning SaaS technology and proven methodologies empower HR and business leaders to take a modern, more strategic approach to recognition programs. What results is measurable business success, qualified by increases in employee engagement, retention and productivity. The company pioneered the WorkHuman movement, created to galvanize organizations and leaders worldwide to create a more human workplace. Globoforce is co-headquartered in Southborough, Massachusetts, and Dublin, Ireland.

We have a vision to help build the best, most admired company cultures in the world. It starts with our own culture. If you work with us, you’ll be inspired by your colleagues, delighted by our customers, and driven by our collective energy and momentum… because at Globoforce, we all understand that we’re part of something big.

Our best practices and technology are at the heart of the world’s most successful worldwide recognition programs. Recently named Great Place to Work 2016, Digital Technology Company of the Year (Irish Software Association, 2015), as well as named one of the Top Places to Work in Massachusetts (Boston Globe, 2015), Globoforce continues to impact and transform the fundamental nature of organization’s cultures around the globe.

Unlock full potential. Celebrate positive moments, every day. We at Globoforce, make workhuman.

 

ECommerce at Globoforce:

 

 

Globoforce employs a unique business model that combines a sophisticated SaaS platform with an ecommerce-based redemptions experience that enables the employees at our partner clients to purchase merchandise, gift cards, services and experiences with the points they receive through our recognition program.  Our mission as an ecommerce team is to engage and inspire this captive audience and delight our customers with the content, site experience, and assortment that makes each recognition moment truly special and memorable. 

 

We are in rapid expansion mode across the organization and are building the ecommerce team needed to shape and execute on our vision and plan for taking our redemptions experience and offering to the next level, further differentiating us in the space and supporting our overall business growth.  In joining the ecommerce team at this exciting stage, you will have the opportunity to make a significant impact on our overall business and success metrics and will gain unparalleled experience in building a dynamic and robust ecommerce offering and customer experience.  You will work alongside the VP of Ecommerce and other leaders across the organization and will learn every side of our business as we execute on our cross-functional goals.  This is an excellent opportunity for an entrepreneurial, analytical problem-solver who can tackle a diverse range of challenges and is looking to gain leadership experience in a fast-paced and rewarding environment.    

The Job

At Globoforce, every ecommerce decision big and small is driven by data.  As we build our plan for the next generation of our ecommerce experience and offering, our data and analytics needs are expanding rapidly.  This is a unique opportunity to play a key role in building a more sophisticated ecommerce analytics foundation and also to support the ever-evolving needs across the ecommerce business with data and reporting to power smart, analytical decision-making.  You will work alongside the VP and Directors of eCommerce to support the business strategy and needs across the entire department.  The perfect candidate for this role will bring experience with and a love of data combined with a strong interest in business and a desire to combine those to make a significant impact on our business and core goals. 

 

The position will report to the Director of eCommerce Strategy & Product

Responsibilities, Skills & Qualifications

Responsibilities:

  • Develop e-commerce reporting foundation:
    • Partner with senior e-comm leaders to identify and define key reporting metrics
    • Build metrics into both existing and new data systems and reporting platforms
    • Create standard and evolving reporting capabilities to support e-comm team and broader organization by providing access and transparency to critical data
  • Wrangle data from multiple sources including web analytics, sales, product, Google Analytics, finance, and operations to create integrated views that can be used to drive business and technology decision making
  • Prioritization and project management of cross-functional data needs and projects while proactively identifying additional areas in which analytics efforts can produce a strong value add to the business
  • Support the development of expanded pricing capabilities:
    • Work with technology and e-comm stakeholders to analyze and integrate third party competitive pricing data into our pricing processes
    • Evolve sophistication of pricing models and algorithms based on a combination of competitive insights and internal data
  • Deliver data and analyses to stakeholders across the e-commerce department that lead to actionable insights to support and drive both strategic and tactical decision making

 

Requirements & Qualifications:

  • BA/BS with strong academic record, preferably in Economics, Mathematics, Statistics, or other quantitative discipline
  • 2-4 years of experience in a quantitative role
  • Experience with Excel and SQL
  • Desire to make an impact on business decisions with data; possess a balance of strong quantitative and analytical skills with an interest in business and leadership
  • Appreciate the power of a data-driven environment and serve as a data evangelist to help grow and build a highly analytical culture around our e-commerce business and evolving needs
  • Resourceful and creative problem solver – proven ability to tackle complex challenges with limited resources
  • Entrepreneurial, ability to hit the ground running with limited structure and existing foundation
  • Seeking a high-growth opportunity where you will have an immediate impact on day one
  • Excellent communication and team-building skills; ability to package, translate, and present data to a variety of audiences and stakeholders

 

Job Type: Full time, permanent

Location: Framingham, MA

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