Customer Service Executive - Night Shift

IE-Dublin
Category
Operations
Type
Regular Full-Time

The Company

Globoforce, a leader in social recognition, helps companies build stronger, more human cultures through the power of thanks – companies like Cisco, Intuit, Hershey’s, JetBlue, and LinkedIn. Our award-winning SaaS technology and proven methodologies empower HR and business leaders to take a modern, more strategic approach to recognition programs. We pioneered the WorkHuman movement to create a more human workplace and we have a vision to help build the best, most admired company cultures in the world. And, it starts with our own culture.

 

Recently named to the Great Place to Work® Institute’s 2017 list in Dublin and the 2016 list in the U.S., one of the Top Places to Work in Massachusetts (Boston Globe, 2016), as well as Digital Technology Company of the Year (Irish Software Association, 2015), Globoforce walks the talk when it comes to helping companies around the globe build more human cultures.

 

When you join us, you’ll be inspired by your colleagues, delighted by our customers, and driven by our collective energy and momentum… because at Globoforce, we all understand that we’re part of something big. Sound like a place you’d like to work? If so, keep reading.

The Job

Join us and be part of an expanding team of Customer Service Associates who work in our Dublin office’s Global Customer Services Function.

Responsibilities, Skills & Qualifications

What you’ll do

You’ll be responsible for working directly with our customers to enhance their overall experience of our product and the success of their recognition program. You’ll be part of a small team that supports our customers’ employees with activities such as password requests, nomination and redemption of awards, and other general activities through both English and another language,

working a shift matched to the operating hours of the countries that you will support.

 

If the following traits sound like you, you might be the right person for the job…

  • Ambitious, hard-working, determined, positive, helpful, clever person with interest in growing her/his career
  • Understands what customer service should look like and have experience delivering it
  • Have customer relationship-building skills at frontline level
  • Naturally and effectively build relationships and resolve disputes across geographies and cultures with ease
  • Ability to use technology systems accurately and effectively to update customer records and comply to automated workflows
  • Good at owning, documenting, and resolving issues such as why customers contact us, how we have resolved their issues and what we can do better the next time.

Before applying, make sure you can nod your head yes to these…

  1. You have 2 or more years’ experience in a multilingual customer service role
  2. Appropriate education and skills to be suitably equipped to understand business terms, operation environments, and delivering exceptional service
  3. You are available to work the night shift from Monday to Sunday. 

 

Be part of making work more human. Work with us and experience …

  • Being part of an expanding team
  • A changing and constantly improving Environment
  • Leading edge company in software development and thought leadership
  • Excellent skills development and training opportunities
  • Modern office space suitable for creating and maintaining a collaborative and innovative culture
  • A role which allows you to implement changes with immediate impact
  • Participation in the best social recognition program in the world through Globostars – with access to the world’s most expansive employee rewards network
  • Excellent salary and performance related recognition that is best in class for this area
  • As well as these perks:
    • Health and Life Insurance
    • Ongoing Educational Support and Allowance
    • Income Protection
    • Pension contribution
    • Annual leave balance which increases with service
    • Onsite Wellness Programs
    • Years of Service program
    • Free breakfast, fruit and snacks onsite
    • Access to discounted global gift cards

 

Be part of the team that is making work more human and changing the lives of millions of employees around the world.

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