Globoforce, a leader in social recognition, helps companies build stronger, more human cultures through the power of thanks – companies like Cisco, Intuit, Hershey’s, JetBlue, and LinkedIn. Our award-winning SaaS technology and proven methodologies empower HR and business leaders to take a modern, more strategic approach to recognition programs. We pioneered the WorkHuman movement to create a more human workplace and we have a vision to help build the best, most admired company cultures in the world. And, it starts with our own culture.
Recently named to the Great Place to Work® Institute’s 2017 list in Dublin and the 2016 list in the U.S., one of the Top Places to Work in Massachusetts (Boston Globe, 2016), as well as Digital Technology Company of the Year (Irish Software Association, 2015), Globoforce walks the talk when it comes to helping companies around the globe build more human cultures.
When you join us, you’ll be inspired by your colleagues, delighted by our customers, and driven by our collective energy and momentum… because at Globoforce, we all understand that we’re part of something big. Sound like a place you’d like to work? If so, keep reading.
Join us and be part of a foundation team of Customer Service Specialists who work in our Dublin office’s Global Customer Services Function. This is a new team of agents who specialise in different aspect of delivering service both directly to our customers, or indirectly through providing resources such as training, reporting, quality assurance or process improvement services to the customer services team.
What you’ll do
You’ll be responsible for working directly with our customers and customer service teams to enhance the overall experience of our product and the success of our Customers’ recognition programs. You will work with of a small group of specialists that support our customer service and broader operations team in delivering exceptional service to our end users through monitoring, scoring and setting service quality goals. Undertake competent call reviews of customer service calls and cases to enable the business to comply with all quality requirements whilst ensuring all reviews are accurately documented and feedback provided.
You will raise recurring errors with the CS team leader to help with any necessary performance management and on-going training and ensure weekly KPIs are met through weekly call calibrations with the team.
From time to time you will be part of training new agents and upskilling current agents as well as delivering training in class room and 121 environments.
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Be part of making work more human. Work with us and experience …
Be part of the team that is making work more human and changing the lives of millions of employees around the world.