Globoforce is a leading provider of social recognition solutions, helping companies build stronger, more human cultures through the power of thanks. Named one of the Best Workplaces by the Great Place To Work® Institute, Globoforce is trusted by some of the most admired companies in the world to inspire and energize employees and create best places to work. Our award-winning SaaS technology and proven methodologies empower HR and business leaders to take a modern, more strategic approach to recognition programs. What results is measurable business success, qualified by increases in employee engagement, retention and productivity. The company pioneered the WorkHuman movement, created to galvanize organizations and leaders worldwide to create a more human workplace. Globoforce is co-headquartered in Framingham, Massachusetts, and Dublin, Ireland.
We have a vision to help build the best, most admired company cultures in the world. It starts with our own culture. If you work with us, you’ll be inspired by your colleagues, delighted by our customers, and driven by our collective energy and momentum… because at Globoforce, we all understand that we’re part of something big.
Unlock full potential. Celebrate positive moments, every day. We at Globoforce, make WorkHuman.
Our Client Services Manager is responsible for ensuring our customers receive an outstanding experience. Committed to working with customers throughout the customer’s lifecycle they ensure each customer receives maximum value from our solution through building relationships, learning about their business and ensuring that their team delivers an exceptional experience daily.
The role’s primary responsibility is to manage a team of client service administrators to ensure that each customer has achieved sustainable value from the Globoforce solution. Accompanying this goal is customer satisfaction, multi-level relationship management, maximizing program and feature adoption, alignment with best practices and the delivery of the customer’s program goals and objectives.
This is an exciting opportunity for an experienced leader who has broad expertise in customer relationship management, and building high performance teams. The ideal candidate will have account management experience, understand what it takes to deploy enterprise software, be well-versed in cross team coordination, have relationship mapping expertise, experience building lasting relationships with customers and be an experienced people manager.
The position will report to the Director of Customer Service.
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REQUIRED SKILLS AND EXPERIENCE: