Client Services Administrator

IE-Dublin
Category
Operations
Type
Regular Full-Time

The Company

Globoforce, a leader in social recognition, helps companies build stronger, more human cultures through the power of thanks – companies like Cisco, Intuit, Hershey’s, JetBlue, and LinkedIn. Our award-winning SaaS technology and proven methodologies empower HR and business leaders to take a modern, more strategic approach to recognition programs. We pioneered the WorkHuman movement to create a more human workplace and we have a vision to help build the best, most admired company cultures in the world. And, it starts with our own culture.

 

Recently named to the Great Place to Work® Institute’s 2017 list in Dublin and the 2016 list in the U.S., one of the Top Places to Work in Massachusetts (Boston Globe, 2016), as well as Digital Technology Company of the Year (Irish Software Association, 2015), Globoforce walks the talk when it comes to helping companies around the globe build more human cultures.

 

When you join us, you’ll be inspired by your colleagues, delighted by our customers, and driven by our collective energy and momentum… because at Globoforce, we all understand that we’re part of something big. Sound like a place you’d like to work? If so, keep reading.

The Job

We are creating a team of Client Service Administrators to work in our Dublin office within the Global Customer Services Function. Our Client Service Administrators are responsible for ensuring our customers receive an outstanding customer experience and meet their business goals.

Responsibilities, Skills & Qualifications

Responsibilities, Skills & Qualifications

  • You’ll be responsible for working directly with our customers in a B to B environment to enhance their overall experience of our product, their professional relationship with Globoforce and the success of their recognition program.
  • You will have the ability to perform comfortably in a fast-paced, high-intensity, deadline-oriented work environment.
  • You will be comfortable communicating with customers and possess a professional approach
  • You’ll be part of a small team that supports customer activities such as change requests, data feeds, new product rollout, ad hoc reports, business growth, and successful implementation of new functionality and software upgrades.
  • Exceptional oral and written communication skills required to document and communicate with internal and external resources
  • Strong organizational skills with exceptional attention to detail required to ensure accuracy and effective execution of all projects and tasks undertaken.

 

This is a senior-level role in the world of Customer Service, and an introductory position into the Customer Success environment. There is lots of opportunity for growth both within the team and the organisation based on successful performance.

 

If the following traits sound like you, you might be the right person for the job…

  • Ambitious, hard-working, determined, positive, helpful, clever person with interest in growing her/his career
  • Enjoys solving customer issues, is detail orientated with an ability to focus on multiple issues with a desire to bring about resolutions in a timely and efficient manner.
  • Understands what customer success looks like and have experience delivering it
  • Have customer relationship-building skills at a Program Manager Level
  • Naturally and effectively build relationships and resolve disputes across geographies and cultures with ease
  • Ability to use technology systems accurately and effectively to update customer records and maintain automated workflows
  • Good at owning, documenting, and resolving issues such as bugs, change management, reporting, and account reviews.

 

Before applying, make sure you can nod your head yes to these…

  1. You have six or more years’ experience in senior level customer service role, with two or more of those years being in a role dealing with business customers (account management, office of the President, enterprise support)
  2. You are available to work in Park West Business Park, Dublin from 2.00pm - 10.00pm from Monday to Friday
  3. Appropriate education and skills to be suitably equipped to understand business terms, operation environments, and financial performance

 

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