Client Services Administrator

IE-Dublin
Category
Operations
Type
Regular Full-Time

The Company

Globoforce, a leader in social recognition, helps companies build stronger, more human cultures through the power of thanks – companies like Cisco, Intuit, Hershey’s, JetBlue, and LinkedIn. Our award-winning SaaS technology and proven methodologies empower HR and business leaders to take a modern, more strategic approach to recognition programs. We pioneered the WorkHuman movement to create a more human workplace and we have a vision to help build the best, most admired company cultures in the world. And, it starts with our own culture.

 

Recently named to the Great Place to Work® Institute’s 2017 list in Dublin and the 2016 list in the U.S., one of the Top Places to Work in Massachusetts (Boston Globe, 2016), as well as Digital Technology Company of the Year (Irish Software Association, 2015), Globoforce walks the talk when it comes to helping companies around the globe build more human cultures.

 

When you join us, you’ll be inspired by your colleagues, delighted by our customers, and driven by our collective energy and momentum… because at Globoforce, we all understand that we’re part of something big. Sound like a place you’d like to work? If so, keep reading.

The Job

Join us and be part of creating a founding member of a brand-new team within the company. We’re creating a team of Customer Service Account Managers to work in our Dublin office’s Global Customer Services Function.

Responsibilities, Skills & Qualifications

You’ll be responsible for working directly with our customers in a B to B environment to enhance their overall experience of our product, their professional relationship with Globoforce, and the success of their recognition program. You’ll be part of a small team that supports customer activities such as change requests, data feeds, new product rollout, ad hoc reports, business growth, and successful implementation of new functionality and software upgrades.

 

This is a senior-level position in the world of customer service, and an entry level position into the customer success environment with an opportunity for growth both within the team and organisation based on successful performance.

 

If the following traits sound like you, you might be the right person for the job…

  • Ambitious, hard-working, determined, positive, helpful, clever person with interest in growing her/his career
  • Understands what customer success looks like and have experience delivering it
  • Have customer relationship-building skills at a Program Manager Level
  • Naturally and effectively build relationships and resolve disputes across geographies and cultures with ease
  • Ability to use technology systems accurately and effectively to update customer records and maintain automated workflows
  • Good at owning, documenting, and resolving issues such as bugs, change management, reporting, and account reviews.

 

Before applying, make sure you can nod your head yes to these…

  1. You have six or more years’ experience in senior level customer service role, with two or more of those years being in a role dealing with business customers (account management, office of the President, enterprise support)
  2. Appropriate education and skills to be suitably equipped to understand business terms, operation environments, and financial performance

 

Be part of making work more human. Work with us and experience …

  • Being part of a start-up team
  • A changing and constantly evolving Environment
  • Leading edge company in software development and thought leadership
  • Excellent skills development and training opportunities
  • Modern office space suitable for creating and maintaining a collaborative and innovative culture
  • A role which allows you to implement changes with immediate impact
  • Participation in the best social recognition program in the world through Globostars – with access to the world’s most expansive employee rewards network
  • Excellent salary and performance related bonus that is best in class for this area
  • As well as these perks:
    • Health and Life Insurance
    • Ongoing Educational Support and Allowance
    • Income Protection
    • Pension contribution
    • Annual leave balance which increases with service
    • Onsite Wellness Programs
    • Years of Service program
    • Free breakfast, fruit and snacks onsite
    • Access to discounted global gift cards

 

Be part of the team that is making work more human and changing the lives of millions of employees around the world.

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed