Supplier Relationship Specialist

Supply Chain

The Company

Globoforce, a leader in social recognition, helps companies build stronger, more human cultures through the power of thanks – companies like Cisco, Intuit, Hershey’s, JetBlue, and LinkedIn. Our award-winning SaaS technology and proven methodologies empower HR and business leaders to take a modern, more strategic approach to recognition programs. We pioneered the WorkHuman movement to create a more human workplace and we have a vision to help build the best, most admired company cultures in the world. And, it starts with our own culture.


Recently named to the Great Place to Work® Institute’s 2017 list in Dublin and the 2016 list in the U.S., one of the Top Places to Work in Massachusetts (Boston Globe, 2016), as well as Digital Technology Company of the Year (Irish Software Association, 2015), Globoforce walks the talk when it comes to helping companies around the globe build more human cultures.


When you join us, you’ll be inspired by your colleagues, delighted by our customers, and driven by our collective energy and momentum… because at Globoforce, we all understand that we’re part of something big. Sound like a place you’d like to work? If so, keep reading.

The Job

Reporting to the Supplier Relationship Manager, your role is key for Globoforce to continuously deliver a best in class customer experience.  Working with many different business functions you will coordinating the Supplier Operations with a strategic and operational focus. You will work cross-functionally (product, demand planning, finance, IT, etc.) to evaluate current supplier management practices and make recommendations to drive improvements. You would help identify areas of improvement through analysis and provide recommendations and insights. You would seek out improvements in supplier management processes that result in financial and performance improvements and efficiencies where available

Responsibilities, Skills & Qualifications

Main Duties & Responsibilities

  • SRS will support the Globoforce business with 3rd Party Globoforce suppliers of Merchandise, Debit Cards, Gift Cards, Commemorative items and awards.
  • The SRS will help drive competitive advantage and deliver commercial gain, through adding value to the Globoforce margin
  • Quarterly Business Review coordination with the nine 3rd Party Suppliers
  • Data Compliance coordination with the Suppliers
  • SOWs & Contract Mgmt.
  • RFI, RFP & RFQ Compilation
  • Rebate / Freight / Credit term review and negotiation across 3rd Party Suppliers and other future Globoforce Suppliers
  • Supplier Life Cycle Management covering selection, contracts and relationships as listed below:

Supplier Selection Process

  • Working with the Key stakeholders in determining the criteria for successful supplier selection
  • Supporting the overall Tender process (RFI/RFP)
  • Delivering a fair statement of work that defines the relationship between successful supplier and Globoforce
  • Work with Legal on the negotiations on contract definition that fulfills both the company and supplier requirements
  • Ensuring that all parties are aligned before implementation work begins


Monitoring Contractual Agreements

  • The person will be evaluating and monitoring contracts to ensure suppliers comply with contractual terms and conditions.
  • Partner internally to develop supplier strategies that result in simplified supplier programs


Managing Relationships

  • Internally the supplier contact will work cross functionally to help create the annual expectations and plan.
  • Work with the Key internal teams in developing Globoforce’s supplier strategy
  • Responsible for troubleshooting all supplier problems that cannot be resolved by the functional teams
  • Coordinate and manage regular business reviews on an agreed schedule; this is a critical part to defining the drum beat and driving the improvement targets


Required Skills and Experience

  • 3 + Years’ demonstrated work experience in Supply Chain/Operations environment
  • Previous procurement/partnership management experience essential
  • Demonstrated ability to work well with all levels of management
  • Strong interpersonal, presenting and communication skills
  • Advanced level on Word, Excel and PowerPoint
  • Strong analytical, organisational and problem solving skills

Be part of making work more human. Work with us and experience …

  • Being part of an expanding team
  • A changing and constantly improving Environment
  • Leading edge company in software development and thought leadership
  • Excellent skills development and training opportunities
  • Modern office space suitable for creating and maintaining a collaborative and innovative culture
  • A role which allows you to implement changes with immediate impact
  • Participation in the best social recognition program in the world through Globostars – with access to the world’s most expansive employee rewards network
  • Excellent salary and performance related bonus that is best in class for this area
  • As well as these perks:
    • Health and Life Insurance
    • Ongoing Educational Support and Allowance
    • Income Protection
    • Pension contribution
    • Annual leave balance which increases with service
    • Onsite Wellness Programs
    • Years of Service program
    • Free breakfast, fruit and snacks onsite
    • Access to discounted global gift cards


Be part of the team that is making work more human and changing the lives of millions of employees around the world.

Education and Qualifications

Diploma or Degree in Business or Supply chain disciplines would be advantageous

Job Type

Full time, permanent based in Dublin West


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